chapter 1 review Flashcards
If a sales department supervisor is held accountable by a middle manager for the department’s perfor- mance, on whom is the department supervisor dependent in making this performance possible?
department sales persons
The management function of _____ is being activated when a bookstore manager measures daily sales in the magazine section and compares them with daily sales targets.
controlling
The process of building and maintaining good work- ing relationships with others who may someday help a manager implement his or her work agendas is called  _______.
networking
According to Robert Katz, _____ skills are more likely to be emphasized by top managers than by first-line managers.
conceptual
An effective manager is someone who helps others to achieve high levels of both  _____ and ________.
.
performance; satisfaction
what is the active oversight by boards of di- rectors of top management decisions in such areas as corporate strategy and financial reporting?
Corporate governance
When a manager denies promotion to a quali- fied worker simply because of personally disliking her because she is Hispanic, this is an example of
.
discrimination
A company buys cloth in one country, has designs made in another country, has the garments sewn in another country, and sells the finished product in yet other countries. This firm is actively engaging in the practice of  .
global sourcing
The intellectual capital equation states: Intellectual Capital = ______ x Commitment
Competency
If the direction in managerial work today is a way from command and control, what is it toward?
pushing and pulling
The manager’s role in the “upside-down pyramid” view of organizations is best described as providing____________
so that operating workers can directly serve ________ .
support; customers
When a team leader clarifies desired work targets and deadlines for a work team, he or she is fulfilling the management function of  ______.
planning
The research of Mintzberg and others concludes that most managers  .
always live with the pressures of performance responsibility
Emotional intelligence helps us to manage ourselves and our relationships effectively. Someone that is high in emotional intelligence will have the capacity to ______ , an ability to think before acting and to control potentially disruptive emotions and actions.
self-regulate
Which of the following is a responsibility that is most associated with the work of a CEO, or chief executive officer, of a large company?
linking the company with the external
environment
