Chapter 9 review Flashcards
Stories told about an organizations past accomplishments and heroes such as a company founders are all part of what is called the ______ culture
observable
Planned and spontaneous ceremonies and celebrations of work achievements illustrate how the use of ______ helps build strong corporate cultures
rites and rituals
an organization with a strong culture is most likely to have
clearly communicated mission
Honesty, social responsibility, and customer service are examples of ______ that can become foundations for an organizations core culture
values
Prodcut innovations create new goods or services for customers, while ______ innovations create new ways of doing things in the organization
process
The kindle e-reader by Amazon and the iPad by apple are examples of _______ innovations
products
movie downloads by subscription Netflix and advertising revenues from internet searches google are examples of _____ innovations
business model
Green innovation is most associated with the concept of _____.
sustainability
The innovation process isn’t really successful in an organization until a new idea is _______
put into practice
the basic role of a skunkworks is to _______
provide special space for people to work together and achieve innovation
______ change results in a major change of direction for an organization, while ______ makes small adjustments to current ways of doing things
transformational; incremental
a manager using a force-coercion strategy is most likely relying on the power of _______ to bring about planned change
legitimacy
the most participative of the planned change strategies is _______
shared power
When a change leader tried to deal with resistance by trying to covertly influence others, offering only selective info and or structuring events in favor of the desired change, this is an example of ______
temporary compliance
The responses most likely to be associated with use of a force coercion change strategy are best described as _____
manipulation and co-optation
