Chapter 2 Review Flashcards
A management consultant who advises managers to carefully study jobs, train workers to do them with efficient motions, and tie pay to job perfor- mance is using ideas from _______.
scientific management
The Hawthorne studies were important in manage- ment history because they raised awareness about
the influence of ________ on productivity
human factors
If Douglas McGregor heard an instructor complain- ing that her students were lazy and irresponsible, he would say these assumptions ______.
would create a negative self-fulfilling prophecy
If your local bank or credit union is a complex system, then the loan-processing department of the
bank would be considered a _________.
subsystem
When a manager puts Kwabena in a customer rela- tions job because he has strong social needs and gives Sherrill lots of daily praise because she has strong ego needs, he is displaying  _________.
contingency thinking
Which of the following is one of the characteristics of Weber’s ideal bureaucracy?
impersonality
Which principle states that a person should only receive orders from one boss in an organization?
unity of command
One of the conclusions from the Hawthorne studies was that  ________.
groups can sometimes restrict the productivity of their members
If an organization was performing poorly, what would Henri Fayol most likely advise as a way to improve things?
teach managers to better plan,organize,lead,
and control
When a worker has a family, makes car payments, and is active in local organizations, how might Argyris explain her poor work performance?
She isn’t treated as an adult at work.
_________ management assumes people are complex, with widely varying needs.
Modern
Conflict between the mature adult personality and a rigid organization was a major concern of
__________.
Argyris
The highest level in Maslow’s hierarchy is
self-actualization
If an organization is considered an open system, work activities that turn resources into outputs are part of the  ______ process.
transformation
When managers make decisions based on solid facts and information, this is known as
.
evidence-based management
