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signal 20 > Questions from Test#2 > Flashcards

Questions from Test#2 Flashcards

0
Q

Moral and Ethical actions

A

integrity

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1
Q

How many times should the Fire Officer walk through the station during a shift?

A

Several times

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2
Q

Who believes Hostile work place complaints will shape workplace diversity

A

Gravely

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3
Q

CO should walk around around the fire station how many times during a shift

A

Various

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4
Q

The CO sets expectations that the Company will perform at the highest level possible in the role of?

A

Trainer

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5
Q

An officer with 3-5 years NFPA certified FO III with Bachelor Degree

A

Administrative Fire Officer

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6
Q

The text of the comunication

A

is the Message

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7
Q

Who is responsible to capture and interpret the information

A

the Receiver

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8
Q

Who is responsible to ensure that the message was received and interpreted correctly

A

Both the sender and receiver

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9
Q

3 things that the FO should report to his Chief Officer

A
  1. Progress towards performance goals and project objectives
  2. matters that may cause controversy
  3. attitudes and morale
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10
Q

informal source of information

A

Grapevine

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11
Q

The Brain has difficulty processing more than how many input sources at a time

A

ONE (1)

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12
Q

Who is responsible for filling out NFIRS reports for each incident

A

the first arriving officer or the IC

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13
Q

who is responsible for reporting Exposures and injuries at a scene

A

The Incident Safety officer not Health and Safety

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14
Q

How many of the 406 FF’s who died in MVC’s between 1977 and 2007 died in their personal vehicles

A

40%

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15
Q

A single unit IAP should include

A
  1. incident objectives
  2. activities to be completed
  3. Specific time frame of the operational period
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16
Q

who is responsible in determining when it is safe to reduce the level of PPE

A

IC and Incident Safety Officer

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17
Q

NFPA 1581

A

Requires an established Infection Control Program

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18
Q

Documentation of Exposures

A
  1. how it occurred
  2. Mode of transmission
  3. entry point
  4. use of PPE
  5. Medical follow up
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19
Q

US Navy HFACS stands for

A

Human Factors Analysis and Classifications System

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20
Q

HFACS levels

A

Levels

  1. Unsafe Acts
  2. Preconditions to unsafe acts
  3. Unsafe supervision
  4. Organization
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21
Q

Accident investigation 3 phases

A
  1. collection of physical evidence
  2. interview of witnesses
  3. written document
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22
Q

According to a 30 year study the number LODD’s declined how much

A

30%

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23
Q

HFACS unsafe acts 2 catergories

A
  1. Errors- unintentional

2. Violations- intentional

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24
Q

HFACS Level 3 has (4) catergories

A
  1. inadequate supervision
  2. allowing inappropriate operations
  3. failure to correct known problems (near miss event)
  4. supervisory violations
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25
Q

HFACS level that is most difficult to analyze

A

Level 4

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26
Q

Fire Officer must fulfill 4 roles so EGH

A
  1. identify the hazard
  2. mitigate
  3. train
  4. model safe behavior
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27
Q

Heart attacks acct for what percentage of LODD’s

A

41%

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28
Q

What is the tactical level management unit that provides for medical tx including monitoring, food and fluid replenishment and relief from climatic conditions

A

Incident scene Rehab

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29
Q

Single unit IAP specifies what

A

Incident strategies

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30
Q

Four borders of the Fire Officers Human Resources Arena

A
  1. Federal laws
  2. Union contract
  3. city regulations
  4. Departmental policies
31
Q

Who perform experiments called Time and Motion studies?

A

Frederick Taylor

32
Q

Henry Fords Model T factory was model after who’s 4 principles?

A

Frederick Taylor

33
Q

Who is responsible for theory x and y

A

McGregor

34
Q

who is responsible the Human creativity theory

A

McGregor

35
Q

who is responsible for The Managerial Grid Model

A

Blake and Mouton

36
Q

5 behavioral models of an officer

A
  1. indifferent
  2. controlling
  3. accomidating
  4. status quo
  5. sound
37
Q

Person that believes an inherent contradiction between concern for results and people

A

Status Quo

38
Q

Task of managing people using Physical financial and time assets

A

Human Resource Management

39
Q

All activities to train and educate employees

A

Human resource development

40
Q

Motivational Theory that people act in a manner that they believe will lead to an outcome that they value.

A

Expectancy theory

41
Q

Who updated French and Ravens Power Theory

A

Yukl

42
Q

control over information

A

informational power

43
Q

control over the environment

A

ecological power

44
Q

effective leadership style when dealing with experienced FF’s when their is little personal hazard

A

Laissez-Faire

45
Q

Initial Communications Report (when arriving to a scene)

A
  1. ID your Company on scene
  2. description of incident situation
  3. obvious conditions
  4. brief description of actions to take
  5. declaration of strategy to be used i.e. offensive/defensive
  6. obvious safety concerns
  7. assumption and location of command
  8. request or release resources
46
Q

Who created the Motivational Hygiene Theory

A

Frederick Herzberg

47
Q

Herzberg’s 2 factors

Someone please shorten this one up!

A
  1. Hygiene is External-outside factors- pay and work conditions
  2. Motivational is internal- desire for recognition, achievement, responsibility, advancement
48
Q

motivating the crew to set goals

A

Goal Setting theory

49
Q

When one employee evaluates the outcomes they receive for the input they put in and compare them with other people

A

equity theory

50
Q

Hands on practice

A

Training

51
Q

Training a group

A

coaching

52
Q

5 step approach to decision making

A
  1. clear your mind
  2. list the options
  3. weigh the outcomes
  4. make a choice
  5. evaluate your decision
53
Q

what is #4 in the decision making process

A
  1. make a choice
54
Q

Automatic skills are at what level of the competency scale

A

Unconsciously Competent

55
Q

The 4 step method of developing training program

A
  1. Prepare
  2. Presentation
  3. Application
  4. Evaluation
56
Q

Suspension usually issued by

A

Batt Chief or higher

57
Q

Psychomotor skill levels

A
  1. Initial
  2. Plateau
  3. latency
  4. mastery
58
Q

review Training action plan pg 150

A

pg 150

59
Q

New member OJT 4 things required

A

pg 147

  1. Bloodborn pathogens
  2. Haz Mat awareness
  3. SCBA fit test
  4. NIMS directive 5
60
Q

Instructor 2 (5) steps required

A
  1. recognize need for training
  2. est. objectives
  3. develop the training
  4. deliver the training
  5. evaluate the outcome
61
Q

Annual Evaluation steps

A
  1. Fill out eval form
  2. Suborninate reviews it
  3. Face to face feedback
  4. est. goals
62
Q

Employee should be advised at least ? weeks prior to eval if they have deficiencies

A

10 weeks

63
Q

7 evaluation factors

A
  1. leniency or severity
  2. personal bias
  3. recency
  4. central tendency
  5. frame of reference
  6. Halo or horn
  7. Contrast effect
64
Q

Conflict Management template 1st phase

A

Obtain as much information as possible

65
Q

What should be the function of the Fire Officer during a brainstorming session?

A

Scribe

66
Q

Types of problems classified in 4 Broad catergories

A
  1. In house issues
  2. internal dept. issues- outside the fire house
  3. external issues - outside the dept.
  4. High profile- administration gets involved
67
Q

When handling ext. issues

A

notify your supervisor early

68
Q

Lloyd Layman’s 5 step decision making process

A 
F-Facts
P-Probabilities
S-situation
D-Decision
P-Plan of operation
69
Q

The informal Authority to lead is derived through

A

Respect

70
Q

Social Competence requires knowing how to speak to people ____________.

A

Respectfully

71
Q

3 Respect competences

A
  1. Personal
  2. Technical
  3. Social
72
Q

Gary Klein

A

pg392

Cognitive Psychologist studied decision making under pressure

73
Q

RPD

A

392

74
Q

Dupont’s Dirty dozen. Reasons that human beings make mistakes

A

Note: all of the odd #s are Lacks

  1. Lack of communication
  2. complacency
  3. lack of knowledge
  4. distraction
  5. lack of teamwork
  6. fatigue
  7. lack of resources
  8. pressure
  9. lack of assertiveness
  10. stress
  11. lack of awareness
  12. norms
75
Q

CRM

A

Crew Resource Management

76
Q

RPD

A

recognition primed decision making process

commanders can recognize a plausible plan of action

signal 20 (13 decks)

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