Chapter 6 Understanding People Flashcards
Most fire officer will find that their greatest challenge relates to:
Managing people
What management style was adopted by the aerospace industry to improvise incident safety?
Blake & Mouton’s Grid Theory
Exxon hired behavioral scientist (who) to perform experiments to boost leadership effectiveness ..
Blake & Mouton Grid (I.C.A.S.S)
Peak experience’s are profound moments of love, understanding, happiness, or rupture..
Maslow Level ?
Level 5
Self- Aculization
3 situations in which a fire officer must behave as a Theory X manager
1 - fire or high-rise activity.
2 - control of a workplace conflict
3 - end of a series of negative disciplinary measures
When Kajak becomes an officer
a. He will immediately become the Chiefs personal ball tickler
b. He will bid a station with 2 rescues
c. he will immediate order a personalized license plate that says “ CPT JOE”
d. turn into a slug and start bashing medics and start teaching Fire Academy
Academic and business writers point out that job satisfaction and employee loyalty are far lower now than in 1960, theory ? remains a common encountered managerial style
Theory X
Theory (?) states : employees are creative and motivated
Theory Y
Theory (?) states : people do not like to work & need to be watched
Theory X
( ? ) ‘s study period covered the depression & WWII ..
Douglas McGregor
A phenomenon in which people improvise because of extra attention they receive
Hawthorne Effect
What management style are people treated like carbon based cogs
Scientific Management
Pay more attention to the workers & to the working condition
Humanistic management
Who developed scientific management ?
Frederick Winslow Taylor
High concerne for result but low concern’s for others
Controlling : Direct & Dominate
Low concern for results and high concern for people.
Accommodating : Yield & Comply
Does not value one concern over the other believes there is inherent contradiction between concerns for results & people.
Status Quo : Balance & Compromise
Lowest level of concern for both results & people “Neutral”
Indifferent : Evade & Elude
Breaking down of work into their constituent elements
Scientific Management
Demonstrates a high concern for people & results at the same time
Sound : Contribute & Commit
Most FD shrink a fire dept. size with ( ? ) and ( ?) rather than termination
Furloughs & Attrition
( ? ) also includes labor force reduction
Staffing
Process of attractions, selecting, and maintaining an adequate supply labor
Staffing
( ? ) allows subordinates to complete tasks they are capable of performing
Delegation
( ? ) requires that the fire officer directly observe the actions of the crew
Direct supervision
Who developed X & Y theory
Douglas Mc Gregor
Who concluded motivation is directly related to autonomy & responsibility
Douglas McGregor
Who started humanistic management
George Elton Mayo
One of the best tool to improve time efficiently is ?
Delegation
One of the greatest demands on the fire officer is to make effective ( ? )
Use of time
Promotions , gold badges,special awards are symbols of what level ?
Level 4 : Esteem & Status
Belonging to a group & being accepted by the group is what of Maslow level ?
Level 3 : Social Need & Affection
Human resource management focuses on the task of managing people using ( ? ) , ( ? ) and ( ? )
Physical, Financial , time assets
( ? ) Includes all activities to train and educate the employee’s . This function is heavily dependent on the fire officer at the company level..
Human Resource Development
( ? ) Is the process of having the right number of people in the right place and time , who can accomplish a task efficiently and effectively?
Human resource planning
Grid theory assumes every decision and action taken is driven by people ( ? ) , ( ? ) and ( ? )
Values , attitudes and beliefs
Human resource management is built on (2) school of thought.
Scientific Management & Humanistic Management..
Who performed experiments called
Time & Motion studies
Frederick Taylor
Blake & Mouton’s (5) behavioral model
1 - Indifferent : Evade & Elude 2- Controlling : Direct & Dominate 3- Accommodating : Yield & Comply 4- Status Quo : Balance & Compromise 5- Sound : Contribute & Commit
(4) principles of scientific management
1- Replace “ Rule of thumb”
2- Scientifically select, train & develop
3- Cooperate with workers
4- Divide work equally
Taylor considered workers as ( ? ) , stupid and ( ? )
Cheap, stupid and interchangeable
( 5 ) Maslow Hierarchy of needs
5 - Self Actulization 4 - Esteem, Status 3 - Social, Affection 2 - Safety, Security, Orders 1 - Physiological Needs
( ? ) is the systematic pursuit of practical results, using available human & knowledge resource in a concerted and reinforcing way.
Management Science
( ? ) noted that it took several hundred years to develop a tradition of labor
Adam Smith
( ? ) include all activities designed to maintain a rapport with the membership.
Employee Relations
( 7 ) Seven step’s in effective delegation
This question was specific, need to know them
1 - Define = your desired results 2 - Select = the firefighter 3 - Determine = level of delegation 4 - Clarify = expectations & set parameters 5 - Give Authority 6 - Provide Background info. 7 - Arrange Feedback
( ? ) is the process of setting performance & evaluation performance against those standards
Performance Management
( 4 ) four borders of managing human resources
1 - determine which law apply
2 - which law affects a decision
3 - apply his/ her actions
4 - consider whether the action is fair
