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signal 20 > Chapter 6 Understanding People > Flashcards

Chapter 6 Understanding People Flashcards

1
Q

Most fire officer will find that their greatest challenge relates to:

A

Managing people

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2
Q

What management style was adopted by the aerospace industry to improvise incident safety?

A

Blake & Mouton’s Grid Theory

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3
Q

Exxon hired behavioral scientist (who) to perform experiments to boost leadership effectiveness ..

A

Blake & Mouton Grid (I.C.A.S.S)

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4
Q

Peak experience’s are profound moments of love, understanding, happiness, or rupture..
Maslow Level ?

A

Level 5

Self- Aculization

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5
Q

3 situations in which a fire officer must behave as a Theory X manager

A

1 - fire or high-rise activity.
2 - control of a workplace conflict
3 - end of a series of negative disciplinary measures

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6
Q

When Kajak becomes an officer

A

a. He will immediately become the Chiefs personal ball tickler
b. He will bid a station with 2 rescues
c. he will immediate order a personalized license plate that says “ CPT JOE”
d. turn into a slug and start bashing medics and start teaching Fire Academy

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7
Q

Academic and business writers point out that job satisfaction and employee loyalty are far lower now than in 1960, theory ? remains a common encountered managerial style

A

Theory X

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8
Q

Theory (?) states : employees are creative and motivated

A

Theory Y

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9
Q

Theory (?) states : people do not like to work & need to be watched

A

Theory X

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10
Q

( ? ) ‘s study period covered the depression & WWII ..

A

Douglas McGregor

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11
Q

A phenomenon in which people improvise because of extra attention they receive

A

Hawthorne Effect

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12
Q

What management style are people treated like carbon based cogs

A

Scientific Management

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13
Q

Pay more attention to the workers & to the working condition

A

Humanistic management

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14
Q

Who developed scientific management ?

A

Frederick Winslow Taylor

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15
Q

High concerne for result but low concern’s for others

A

Controlling : Direct & Dominate

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16
Q

Low concern for results and high concern for people.

A

Accommodating : Yield & Comply

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17
Q

Does not value one concern over the other believes there is inherent contradiction between concerns for results & people.

A

Status Quo : Balance & Compromise

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18
Q

Lowest level of concern for both results & people “Neutral”

A

Indifferent : Evade & Elude

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19
Q

Breaking down of work into their constituent elements

A

Scientific Management

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20
Q

Demonstrates a high concern for people & results at the same time

A

Sound : Contribute & Commit

21
Q

Most FD shrink a fire dept. size with ( ? ) and ( ?) rather than termination

A

Furloughs & Attrition

22
Q

( ? ) also includes labor force reduction

A

Staffing

23
Q

Process of attractions, selecting, and maintaining an adequate supply labor

A

Staffing

24
Q

( ? ) allows subordinates to complete tasks they are capable of performing

A

Delegation

25
Q

( ? ) requires that the fire officer directly observe the actions of the crew

A

Direct supervision

26
Q

Who developed X & Y theory

A

Douglas Mc Gregor

27
Q

Who concluded motivation is directly related to autonomy & responsibility

A

Douglas McGregor

28
Q

Who started humanistic management

A

George Elton Mayo

29
Q

One of the best tool to improve time efficiently is ?

A

Delegation

30
Q

One of the greatest demands on the fire officer is to make effective ( ? )

A

Use of time

31
Q

Promotions , gold badges,special awards are symbols of what level ?

A

Level 4 : Esteem & Status

32
Q

Belonging to a group & being accepted by the group is what of Maslow level ?

A

Level 3 : Social Need & Affection

33
Q

Human resource management focuses on the task of managing people using ( ? ) , ( ? ) and ( ? )

A

Physical, Financial , time assets

34
Q

( ? ) Includes all activities to train and educate the employee’s . This function is heavily dependent on the fire officer at the company level..

A

Human Resource Development

35
Q

( ? ) Is the process of having the right number of people in the right place and time , who can accomplish a task efficiently and effectively?

A

Human resource planning

36
Q

Grid theory assumes every decision and action taken is driven by people ( ? ) , ( ? ) and ( ? )

A

Values , attitudes and beliefs

37
Q

Human resource management is built on (2) school of thought.

A

Scientific Management & Humanistic Management..

38
Q

Who performed experiments called

Time & Motion studies

A

Frederick Taylor

39
Q

Blake & Mouton’s (5) behavioral model

A 
1 - Indifferent : Evade & Elude
2- Controlling : Direct & Dominate
3- Accommodating : Yield & Comply
4- Status Quo : Balance & Compromise 
5- Sound : Contribute & Commit
40
Q

(4) principles of scientific management

A

1- Replace “ Rule of thumb”
2- Scientifically select, train & develop
3- Cooperate with workers
4- Divide work equally

41
Q

Taylor considered workers as ( ? ) , stupid and ( ? )

A

Cheap, stupid and interchangeable

42
Q

( 5 ) Maslow Hierarchy of needs

A 
5 - Self Actulization
4 - Esteem, Status
3 - Social, Affection
2 - Safety, Security, Orders
1 - Physiological Needs
43
Q

( ? ) is the systematic pursuit of practical results, using available human & knowledge resource in a concerted and reinforcing way.

A

Management Science

44
Q

( ? ) noted that it took several hundred years to develop a tradition of labor

A

Adam Smith

45
Q

( ? ) include all activities designed to maintain a rapport with the membership.

A

Employee Relations

46
Q

( 7 ) Seven step’s in effective delegation

This question was specific, need to know them

A 
1 - Define  = your desired results
2 - Select = the firefighter
3 - Determine = level of delegation 
4 - Clarify = expectations & set parameters
5 - Give Authority
6 - Provide Background info.
7 - Arrange Feedback
47
Q

( ? ) is the process of setting performance & evaluation performance against those standards

A

Performance Management

48
Q

( 4 ) four borders of managing human resources

A

1 - determine which law apply
2 - which law affects a decision
3 - apply his/ her actions
4 - consider whether the action is fair

signal 20 (13 decks)

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