Chapter 7 leading the F/O

Question 1

The process by which a person influence others to understand and agree about what needs to be done and how to do it

Answer 1

Leadership

Question 2

The process of facilitating individual and collective effort to accomplish shared objectives

Answer 2

Leadership

Question 3

The characteristic that leaders can be effective only to the extent that others are willing to accept their leadership

Answer 3

Followership

Question 4

Name the 3 major leadership styles

Answer 4

1. Autocratic
2. democratic
3. laissez-faire

Question 5

(Style) considered the iron- hand approach to maintain high personal control of the group high risk operations

Answer 5

Autocratic

Question 6

Name the (2) situations the autocratic styles of leadership is required

Answer 6

-When fire company is in high-risk scene.
(No time for discussion)
-when fire officer needs to take immediate corrective activity to a confrontation
(Control,neutralize,command)

Question 7

(Style) consultative approach takes advantage of all the ingenuity and resourcefulness of the group in determining how the meet an objective or complete a task. (low-risk emergency operations)

Answer 7

Democratic

Question 8

A free-rein style of leadership . Decision making by fire fighter’s..(Little personal hazard)

Answer 8

Laissez-Faire

Question 9

The capacity of one party to influence another party.

Answer 9

Power

Question 10

Name the (5) different types of power. (French & Raven) “ target person” response from “agent” making request.

Answer 10

1. • Legitimate power - right to make request & obligation to comply.
2. • Reward power - rewards controlled by the agent.
3. • Expert power - agent has special knowledge.
4. • Referent power - admiration of or identification w/ the agent & seeks approval.
5. • Coercive Power - avoid punishment believed to be controlled by agent.

Question 11

Professor Gary Yuki updated French & Ravens, to define (2) types of power.

Answer 11

• Personal power.

- Positional power

Question 12

Gary Yukl updates French & Ravens taxonomy.
The “EXPERT & REFERENT Power” is combined and
reflects the effectiveness of the individual

Answer 12

Personal power

Question 13

French & Raven’s , Legitimate, reward & coercive power is defined by the role an individual has within the organization.

Answer 13

Positional power

Question 14

Professor Yuki provides (2) additional positional based powers. What are they?

Answer 14

• Information power

- Ecological power

Question 15

When it comes to methods of assigning tools a fire officer may :

Answer 15

• Follow SOP’s

- Preassigning them or assign them on scene

Question 16

What does the first arriving officer provide units not yet on scene including chief officer?

Answer 16

Provides leadership & direction

Question 17

Best known motivational theory, suggest that behavior is a function of its consequence

Answer 17

Reinforcement theory

Question 18

Name the 4 types of reinforcers that exist

Answer 18

• positive (rewarding)
• negative (consequence)
• extinction (ignoring)
• punishment (punishing)

Question 19

Frederick Herzberg’s “Motivational - Hygiene Theory” breaks motivation into 2 parts, they are?

Answer 19

Hygiene factors
And
Motivation factors

Question 20

External conditions to the individual; pay and work conditions

Answer 20

Hygiene factors

Question 21

Internal determined motivators; desire for recognition, achievement, responsibility and advancement

Answer 21

Motivation factors

Question 22

A theory used to motivate f/f, must be difficult but attainable, to easy and the f/f would not work hard, to difficult and the f/f believes failure is inevitable

Answer 22

Goal-Setting Theory

Question 23

A motivational process, evaluates outcomes received for their input, compared to outcomes others received for their input

Outcomes: Pay and benefits, recognition promotion
Inputs: education and performance level, special skill, risk taken

Answer 23

Equity Theory

Question 24

Theory explains why fire chief gets paid more than a f/f and a f/f gets paid more than a dishwasher

Answer 24

Equity Theory

Question 25

People act in a manner they believe will lead to an outcome they value

Answer 25

Expectancy theory

Question 26

Name the 5 step approach LEADERs use to make decisions

Specific question

Answer 26

1. Clear your mind
2. List options
3. Weigh the outcomes
4. Make a choice
5. Evaluate decision

Question 27

This style of leadership is used when planning a project or developing daily work plan

Answer 27

Democratic

Question 28

French and Ravens “studies of social powers”

The “target person” believes that the “agent” has the right to make the request and the target person has the obligation to comply

Answer 28

Legitimate power

Question 29

French and Ravens “studies of social power”

The “target person” complies to obtain rewards believed to be controlled by the “agent”

Answer 29

Reward power

Question 30

French and Ravens “studies of social power”

The “target person” complies due to a belief that the “agent” has special knowledge

Answer 30

Expert power

Question 31

French and Raven “studies of social power”

The “target person” complies due to admiration of or identification with the “agent” and seeks approval

Answer 31

Referent power

Question 32

French and Raven “studies of social powers”

The “target person” complies to avoid punishment believed to be controlled by the “agent”

Answer 32

Coercive power

Question 33

Gary Yukl updates French & Ravens taxonomy.
The “LEGITIMATE, REWARDS and COERCIVE Power” is combined
And
Defined by the role an individual has within the organization

Answer 33

Positional power

Question 34

Gary Yukl position based power that sts
Unlike EXPERT power, this power is based on the target persons assessment of the agents ability to discover or obtain relevant information rapidly and efficiently, usually through a cultivated network of sources

Answer 34

Information power

Question 35

Gary Yukl, positioned base power sts
Control over the physical environment, technology or organization of work. The target persons behavior is based on perceptions of opportunities and constraints

Answer 35

Ecological power

Question 36

Question on Motivation:

According to this theory, the key to motivation is for the officer to set specific goals that will increase performance

Answer 36

Goal-Setting Theory