Chapter 19 Crew Resource Management and Leading Change kc Flashcards
Dupont’s 12 ways humans make mistakes
- Lack of communication
- Complacency
- Lack of knowledge
- Distraction
- Lack of teamwork
- fatigue
- lack of resources
- pressure
- Lack of assertiveness
- stress
- lack of awareness
- Norms
Fire Officers exercise leadership through a combination of
________ and ________
Rank and Authority
The triangle of leadership is
Effective leadership
Trust & Respect Leadership skills
True Respect is based on 3 competencies
Personal-Technical-Social
Crew Resource Management CRM is
Name of a behavioral approach to reduce human error in
High Risk or High Consequence Activity
Crew Resource Management CRM covers 6 areas
- Communication Skills
- Teamwork
- Task allocation
- Critical Decision Making
- Situational awareness
- debriefing
Klein identified 2 decision making model
recognition- primed decision making (RPD)
Naturalistic
Latent conditions have 2 kinds of adverse effects
pg 388
- Can translate into error provoking conditions
2. Can create long lasting holes or weakness in the defenses
Followers should perform a self-assessment. These are considered 4 critical areas.
- Physical Conditions
- Mental Conditions
- Attitude
- Understanding human behavior
A common Human Behavior Factor that leads to loss of situational awareness is
Ignore or disregard info that is out of context
A comprehensive list of reasons & ways that humans make mistakes
Duponts “ dirty dozen”
Avoid Trap
Mitigate
Heimreich’s error management model
Knowing how to speak to people respectfully whether praising or chastising them requires
Social Competence
Power is often closely associated with
Knowledge
The successful transfer & understanding of a thought from one person to another
Communication
HeimReich’s CRM model incorporates 3 activities
Avoidance Entrapment Mitigating
Unsafe acts committed by people who are in direct contact w/the situation
Active failures
Individuals that pay special attention to helping others develop their skills
Mentors
The informal authority to lead is derived through
Respect
Condition that may lie dormant within the system for years before they become active failures
Latent Conditions
” resident Pathogens” term that describes
Latent Conditions
________ describes how commanders make decisions in their natural environment.
Naturalistic Decision Making
Dividing Responsibilities among individuals & teams to allow for effective accomplishment.
Task Allocation
Encompasses the appropriate actions of those who are led.
Followership
Describes how commanders can recognize a plausible plan of action.
Recognition Primed Decision making
RPD
