Chapter 19 Crew Resource Management and Leading Change kc Flashcards
Dupont’s 12 ways humans make mistakes
- Lack of communication
- Complacency
- Lack of knowledge
- Distraction
- Lack of teamwork
- fatigue
- lack of resources
- pressure
- Lack of assertiveness
- stress
- lack of awareness
- Norms
Fire Officers exercise leadership through a combination of
________ and ________
Rank and Authority
The triangle of leadership is
Effective leadership
Trust & Respect Leadership skills
True Respect is based on 3 competencies
Personal-Technical-Social
Crew Resource Management CRM is
Name of a behavioral approach to reduce human error in
High Risk or High Consequence Activity
Crew Resource Management CRM covers 6 areas
- Communication Skills
- Teamwork
- Task allocation
- Critical Decision Making
- Situational awareness
- debriefing
Klein identified 2 decision making model
recognition- primed decision making (RPD)
Naturalistic
Latent conditions have 2 kinds of adverse effects
pg 388
- Can translate into error provoking conditions
2. Can create long lasting holes or weakness in the defenses
Followers should perform a self-assessment. These are considered 4 critical areas.
- Physical Conditions
- Mental Conditions
- Attitude
- Understanding human behavior
A common Human Behavior Factor that leads to loss of situational awareness is
Ignore or disregard info that is out of context
A comprehensive list of reasons & ways that humans make mistakes
Duponts “ dirty dozen”
Avoid Trap
Mitigate
Heimreich’s error management model
Knowing how to speak to people respectfully whether praising or chastising them requires
Social Competence
Power is often closely associated with
Knowledge
The successful transfer & understanding of a thought from one person to another
Communication
