Questions 61-80 Flashcards

1
Q

What is the new scoring system in regard to ROCC 3.0

A

Levels 1’s or 3’s, opportunities

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2
Q

When should the sanitiser buckets be changed

A

Morning, changeover and at night

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3
Q

What is the defrost time for Oval Buns

A

2 Hours

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4
Q

What should you do if the hand dryer in the toilets is not working

A

Offer paper towel then log

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5
Q

How often should the ice cream machine be cleaned

A

Every two weeks

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6
Q

How do you correctly store milk in the coffee machine

A

Make sure container is empty and clean, pour in milk and get a new label on the container stating when it was filled

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7
Q

When was the first KFC opened in the UK

A

1965 in Lancashire

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8
Q

What should a manager do if they find pests in the restaurant

A

Call pest control, alert AC, close store if required

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9
Q

Go find out the correct procedure for bagging cheese at the burger station

A

4 blocks in separate fillet bags, original packaging needs to be visible, freshly dated as well

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10
Q

What should a manager do if they discover the water pipes in the restaurant are frozen

A

Call AC, turn heaters on until melts, close restaurant until resolved.

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11
Q

Why can’t COTB be served as soon as it comes out of the fryer

A

Give it resting time to continue cooking

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12
Q

What the kiosk % is if the restaurant is operating, Low usage, Medium Usage, High Usage

A

10, 20, 30

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13
Q

What is the correct procedure for manual handling

A

Straight back, lift with knees

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14
Q

What colour of plasters are we allowed to wear on shift and why

A

Blue, so it remains visible at all times

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15
Q

When should KFC Induction be completed on The Vault

A

Before you start working on shop floor

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16
Q

Who should you contact if you had any money/stress/home/work issues

A

EG Cares

17
Q

What does shortening breakdown mean

A

Breakdown of your oil

18
Q

What are chicken check ins, these are found on digital diary.

A

Feedback

19
Q

What does PLEASE stand for

A

Politely Listen, Express Apologies, Satisfy with Extras

20
Q

What is the importance of an accurate deployment plan

A

To make sure the shift runs smoothly