Questions 181-200 Flashcards

1
Q

What is the customer recovery book

A

It is the guest complaint book, used to record complaints from a customer

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2
Q

How is original flour made up

A

Plain Flour, OR seasoning, Salt, Milk and egg mix

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3
Q

Why should you only remove the amount you will bread to the breading table

A

To minimise waste and to only cook what is needed

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4
Q

What are the 5 key compliance issues

A

Falsified paperwork, Out of date product, Uniform standards, safety and security, hot oil management
FOUSH

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5
Q

What areas are the team allowed to wear a fleece

A

Drive-Thru

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6
Q

What is the purpose of the testo probe

A

To check if the oil needs changed

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7
Q

What do you need to wear when removing items from the oven

A

Pink PPE oven gloves

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8
Q

What is the last thing you should clean down once you have cleaned a specific area in your restaurant

A

Floor

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9
Q

What should you do if the first batch of hot wings that come out the fryer are pink and the bone marrow is red

A

Waste them and cook another batch

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10
Q

What is the importance of squeezing the air out of the drumsticks

A

Prevents drumsticks from blowing up

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11
Q

Why does Original Recipe Chicken need the extra 5 minutes after coming out the fryer

A

Because it is still cooking whilst the oil is draining

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12
Q

What temperature should a latte be once poured

A

75°C

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13
Q

How many pellets of Mash goes into a large bean pot before cooking

A

9 Pellets

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14
Q

What is the correct procedure for taking the temperature of equipment in the restaurant

A

Calibrate probe in ice water between 0°C and 1°C, put into gravy tub, check the temperature is correct then proceed to check the next item, if the temperature is wrong, waste it and check another one from the same cupboard/drawer

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15
Q

What is the working time regulation for an employee under 18

A

8 Hours including break

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16
Q

What part of the Drive-Thru should be the slowest when serving customers and what are the target times

A

Pack time should be the slowest, target is 135 seconds

17
Q

Where should you log any customer/employee slips, trips and falls

A

IMegs/Prime

18
Q

What should you do if the headsets are not working on Drive-Thru

A

Try reconnect headset and log it into Jujitsu and if that is unsuccessful then close the Drive-Thru