quality strategies

Question 1

managing quality

Answer 1

businesses implement strategies to ensure their good/services they are producing meet their desired quality.

Question 2

quality strategies

Answer 2

• Total quality management
• quality control
• quality assurance

Question 3

Total Quality Management

Answer 3

A whole organisation approach to achieving quality based on continuous improvement in the area of quality. The aim is to have a production process that is defect-free and a business will strive for continuous improvement until this goal is achieved
- proactive

Question 4

TQM example

Answer 4

Toyota - ensures TQ, the fundamentals of TQM are built on a process of recognising errors in manufacturing to reduce or eliminate them

Question 5

TQM disadvantages

Answer 5

• requires commitment from all employess
• can be expensive to implement (employee training)
• requires a change in culture

Question 6

TQM efficiency and effectiveness

Answer 6

efficiency:
- fewer errors
- reduce waste
- continuous improvement in all of the business
effective:
- improved customer satisfaction
- greater customer loyalty, improved market share

Question 7

Q.A disadvatages

Answer 7

• can be costly and time consuming to implement
• may require a change in culture

Question 7

Quality assurance

Answer 7

A system where the business achieves a standard of quality in the production of a good or service as assessed by an external independent body. comparing their products against a global standard. External audit will highlight any issues which can be rectify - reduced the number of defects released to the customer
- proactive

Question 8

Q.A efficiency and effectiveness

Answer 8

efficiency:
- improving the processes in the business, leading to improved use of resources
- fewer errors created, leading to less wastage
effectiveness:
- focusing on prevention rather than detection
- improved consistency (greater customer satisfaction)
- improved image (greater loyalty and market share)

Question 9

Q.A example

Answer 9

Nespresso - B Corps are assessed every 3 years to verify that they still meet the high standards of this certification.

Question 10

quality control

Answer 10

The use of inspections at various points in the production process to check for problems and defects. The aim is to identify problems early so problems can be rectified quickly.
- reactive

Question 11

QC disadvantages

Answer 11

• can slow down production
• reactive strategy (Identifies errors after they have occured)

Question 12

Q.C efficiency and effectiveness

Answer 12

efficiency:
- identifies errors early, reducing wastage
- less time spent reworking product
- fewer product returns
effectiveness:
- improved customer satisfaction
- improved image and brand loyalty
- increased profits

Question 13

QC example

Answer 13

Dom dominos pizza checker- checks the pizza to make sure it is 100 perfect, and sends photo to customer, if not perfect, made again

Question 14

principles of TQM

Answer 14

• Continuous improvement
• Employee empowerment (given responsibility)
  Customer focus