Key performance indicators Flashcards
KPI defintion
Specific criteria used to measure the efficiency and/or effectiveness of a business performance
what are the KPI
rates of staff absenteeism
level of staff turnover
level of wastage
number of customer complaints
number of website hits
number of workplace accidents
percentage of market share
net profit figures
rate of productivity growth
number of sales
percentage of market share
the business share of the total industry sales for a particular good or service, expressed as a percentage
net profit figures
the measurement of a companies profit once operating costs, taxes, interest and depreciation have been subtracted from its total revenues.
rate of productivity growth
change in productivity in one year compared to that of a previous year
number of sales
a measure of the amount of good and services sold by the business in a given period time
number of staff absenteeism
the amount of workers who do not turn up for work when they are scheduled to do so.
level of staff turnover
the number or the rate of employees who are leaving the business over a specific period of time, for whatever reason and need to be replaced.
level of wastage
the amount of unwanted or unusable material created by the production processes of a business
number of customer complaints
the number of customers expressing their dissastifaction with the business, in either spoken or written form.
number of website hits
refers to a request to a website for a file such as a web page or image
number of workplace accidents
any unplanned event that results in personal injury or property damage at the workplace that is reported to management
