Quality Names to Know

Question 1

Emotional Intelligence

Answer 1

Goldman

“Man” is “golden” if he has EI

Question 2

Goldratt

Answer 2

Critical Chain Method (Goal is to cut time, not a prescribed end date)

Rat in a maze

Question 3

Parkinson’s Theory

Answer 3

Work fills the time allowed

Question 4

Juran

Answer 4

Quality is defined as “Fitness for Use”

Question 5

Crosby

Answer 5

Conformance to requirements
quality is Free
Zero defects possible

“C” in Crosby => “C” in “Conformance”

Question 6

Deming

Answer 6

TQM

Question 7

Shewart

Answer 7

Plan-Do-Check-Act

Puppies Do Cry Alot

Question 8

Ishikawa (FIX)

Answer 8

7 Tools

Question 9

Taguchi

Answer 9

Loss in value progresses as variation increases

“Guchi” knock-offs

Question 10

Pareto

Answer 10

Pareto Chart

Question 11

Tuckman

Answer 11

5 Stages of team development
Forming
Storming
Norming
Performing
Adjourning

Question 12

Maslow

Answer 12

Hierarchy of Needs
Self-Actualization
Esteem
Love/Belonging
Safety
Physiological

Question 13

What is a higher need: “Love and Belonging” or”Esteem”

Answer 13

Esteem

Question 14

McGregor

Answer 14

Theory X: Workers unmotivated
Theory Y: Workers are motivated

Remember Highlander (i.e. McGregor) has good assassins and bad assassins

Question 15

Ouchi

Answer 15

Theory-X
Provide for all workers’ needs for loyalty

You have a cut? let me put a band aid on that “ouchie”

Question 16

McClelland

Answer 16

Acquired Needs Theory
Need for Achievement
Need for Power
Need for Affiliation

(McClelland AFB Field Training)

Question 17

Herzberg

Answer 17

Hygiene factors not enough to motivate people

“H” in “Herzberg” goes to “H” in “Hygiene”

Question 18

Vroom

Answer 18

Expectancy Theory
People must know they can achieve success

Remember the VROOM commercial: they expect to beat Carvana

Question 19

Shingo

Answer 19

Mistake Proofing

Question 20

What are the 7 ISHakwa tools

Answer 20

SHC3P2

Scatter
Histogram

Cause-Effect
Check Sheets
Control Charts

Pareto
Process

Question 21

Who is responsible for the Plan-Do-Check-Act cycle?

Answer 21

Shewart

Question 22

I am mistake-proofing my process. Who do I have to thank for that?

Answer 22

Shingo

Question 23

Who do I associate with the “Need for Achievement?”

Answer 23

McClelland

Question 24

Initiating has what 2 processes

Answer 24

Develop Project Charter

Identify Stakeholders

Question 25

What Process group is Identify Stakeholders in

Answer 25

Initiating

Question 26

What words typically belong in the planning knowledge area

Answer 26

Plan Estimate Define

Question 27

What words typically belong in the Executing knowledge area

Answer 27

Direct Manage Conduct Acquire

Question 28

What words typically belong in the M&C knowledge area

Answer 28

Control | Validate

Question 29

What process belongs in the Closing Process

Answer 29

Close Project Phase | Close Procurements

Question 30

You're asked about a Tool and Technique in the Procurement Knowledge Area What knowledge are are you in

Answer 30

Planning

Question 31

You are asked about an Input to Control Schedule | What Process Group are you in

Answer 31

M&C

Question 32

You are asked about an output to the "Direct & Manage Project Work" process What process are you in?

Answer 32

Executing

Question 33

What Process Group is "Develop Project Charter in"?

Answer 33

Initiating