Quality Names to Know Flashcards
Emotional Intelligence
Goldman
“Man” is “golden” if he has EI
Goldratt
Critical Chain Method (Goal is to cut time, not a prescribed end date)
Rat in a maze
Parkinson’s Theory
Work fills the time allowed
Juran
Quality is defined as “Fitness for Use”
Crosby
Conformance to requirements
quality is Free
Zero defects possible
“C” in Crosby => “C” in “Conformance”
Deming
TQM
Shewart
Plan-Do-Check-Act
Puppies Do Cry Alot
Ishikawa (FIX)
7 Tools
Taguchi
Loss in value progresses as variation increases
“Guchi” knock-offs
Pareto
Pareto Chart
Tuckman
5 Stages of team development Forming Storming Norming Performing Adjourning
Maslow
Hierarchy of Needs Self-Actualization Esteem Love/Belonging Safety Physiological
What is a higher need: “Love and Belonging” or”Esteem”
Esteem
McGregor
Theory X: Workers unmotivated
Theory Y: Workers are motivated
Remember Highlander (i.e. McGregor) has good assassins and bad assassins
Ouchi
Theory-X
Provide for all workers’ needs for loyalty
You have a cut? let me put a band aid on that “ouchie”
McClelland
Acquired Needs Theory
Need for Achievement
Need for Power
Need for Affiliation
(McClelland AFB Field Training)
Herzberg
Hygiene factors not enough to motivate people
“H” in “Herzberg” goes to “H” in “Hygiene”
Vroom
Expectancy Theory
People must know they can achieve success
Remember the VROOM commercial: they expect to beat Carvana
Shingo
Mistake Proofing
What are the 7 ISHakwa tools
SHC3P2
Scatter
Histogram
Cause-Effect
Check Sheets
Control Charts
Pareto
Process
Who is responsible for the Plan-Do-Check-Act cycle?
Shewart
I am mistake-proofing my process. Who do I have to thank for that?
Shingo
Who do I associate with the “Need for Achievement?”
McClelland
Initiating has what 2 processes
Develop Project Charter
Identify Stakeholders
What Process group is Identify Stakeholders in
Initiating
What words typically belong in the planning knowledge area
Plan
Estimate
Define
What words typically belong in the Executing knowledge area
Direct
Manage
Conduct
Acquire
What words typically belong in the M&C knowledge area
Control
Validate
What process belongs in the Closing Process
Close Project Phase
Close Procurements
You’re asked about a Tool and Technique
in the Procurement Knowledge Area
What knowledge are are you in
Planning
You are asked about an Input to Control Schedule
What Process Group are you in
M&C
You are asked about an output to the “Direct & Manage Project Work” process
What process are you in?
Executing
What Process Group is “Develop Project Charter in”?
Initiating
