quality and change management

Question 1

What is ‘quality’ in project management? (2 points, p. 3)

Answer 1

the extent to which the projects characteristics match the project requirements
or the performance vs the requirements

Question 2

What is ‘quality management’? (2 points, p. 4)

Answer 2

everything related to planning, securing and improving the quality of a product/service

Question 3

What are the 4 steps of the ‘Deming’ or ‘PDCA circle’? (4 points, p. 6)

Answer 3

PLAN - what do we need to do
DO - do it
CHECK - what was achieved
ACT - what needs to be done now

Question 4

What is meant be ‘change management’? (1 point, p. 5)

Answer 4

It is active management. systematic process which helps business/people adapt to change
needs right people, realisticness and prompt decision making

Question 5

What could be a ‘change process’? (2 points, p. 8)

Answer 5

change request
check effects
recomendation
decision on change
implementation