Negations and conflicts

Question 1

What is the ‘Harvard Concept’? (5 points, p. 4)

Answer 1

concept to achieve win win for all parties. to generate fair lasting agreements for all parties
ALTERNATIVES - if there are other actions than negotiations
SEPERATE PEOPLE FROM PROBLEMS (focus on interests not personalities)
FOCUS ON INTERESTS NOT POSITIONS - explore shared and differing interests and generate options to satisfy these
USE OBJECTIVE CRITEIRA advocates for fair standards,

Question 2

What questions or points could be analysed for the preparation of negotiations? (5 points, p. 5)

Answer 2

are there alternatives to negotiation?
what are the interests of all parties?
what win win and compromises can be made?
what is fair and objective criteria?

Question 3

What are 4 possible ‘negotiation phases’? (4 points, p. 6)

Answer 3

ORIENTATION - framework and goals
CLARIFICATION - determine interests and structure of the problem
CHANGE - work out options and define criteria
CLOSING - result and action plan

Question 4

What is a definition of ‘conflict’? (2 points, p. 4)

Answer 4

Process of debate based on different interests of individuals or groups
incompatability of interests, objectives, values, people

Question 5

What ‘types of conflicts’ do you know? (5 points, p. 5)

Answer 5

relationship conflict - different behaviours and needs
evaluation conflict - difference in beliefs of what is right and wrong
structural conflict - unclear structure
method conflict - same goal but not the same idea on how to get there
conflict of goals
distribution conflict - limited resources

Question 6

What could be ‘signals for a conflict’? (4 points, p. 6)

Answer 6

evasion
avoiding eye contact
withholding information
exclusion
impatience

Question 7

How a conflict can be solved? (4 points, p. 9 and 10)

Answer 7

cooperative conflict resolution - resolved alone with clarification or change of perspective
mediation - resolved with support which displays positions neutrally.

Question 8

What is a definition of ‘crisis’? (2 points, p. 11)

Answer 8

an extreme project situation which causes a serious deviation from the plan or threatens the projects existence

Question 9

What are reasons for a crisis? (2 points, p. 12)

Answer 9

punforeseen events, unresilved conflicts, unsolved problems

Question 10

What are signs of a crisis? (4 points, p. 13)

Answer 10

when far over budget
missing milestones
quality problems
decreasing motivation
conflicts in team
extremely high workload

Question 11

How to manage a crisis? (2 points, p. 14)

Answer 11

detect the crisis, analyse it manage by creating short term goals may need support such as mediation or coaching.
after lessons learned workshop communicate successes of parties