Communication in the project

Question 1

What is ‘communication’? (1 point

Answer 1

communication is the exchange or transmission of information

Question 2

What means the ‘iceberg model’ of communication? (2 points,

Answer 2

only 20% of information is openly visible - this is facts and information
80% is run unconsciously - this is the moods/emotions/feelings/ interpretations

Question 3

What is the ‘Four-side model’ of communication? (8 points, p

Answer 3

Sender of information speaks with 4 beaks and the reciever listens with 4 ears.
FACTUAL LEVEL
RELATIONSHIP LEVEL - unconscious, determined by relationship between sender and reciever.
SELF REVELATION
sender is revealing something about themselves
APPEAL LEVEL - information is an invitation

Question 4

What is a typical ‘escalation path’ in a project? (2 points

Answer 4

this is a path of who decides and approves
typically
sub-project manger -> project manger -> steering committee