Q&A Flashcards
What are your hours of operation?
Sundays-Thursdays 11:30 to 10pm
Fridays and Saturdays 11:30 to 11pm
What is the address of Brooklyn Crab and what are the cross streets?
24 Reed St. between Conover St. and Van Brunt St. Zip 11231
What is your phone number and website address?
718-643-2722
brooklyncrab.com
Do you have an elevator?
Yes. It’s located on the ground floor level past the below deck bar on the right hand side. The elevators have a three person (or two people and a stroller) capacity. Managers should be called to provide elevator assistance. However, all employees should learn how to operate the elevator in the event that a manager is not available. Note that our elevator can only transport guests between the ground floor level and the patio level of Brooklyn Crab. If elderly or handicapped customers do not wish to dine on the patio, we can lower our main bar tables to accommodate them.
Do you have a take-out menu?
We offer take-out at Brooklyn Crab Mondays through Fridays from 11:30 a.m to close. On Saturdays and Sundays take-out food is available in Reed Park, the back yard of Brooklyn Crab.
What options do you have for the dietary restricted guest?
Servers and hosts are provided with menu descriptions. Following each menu item is a code representing ingredients of note for the dietary restricted guest. Hosts and servers should use this document as a source when deciding which menu items are safe for dietary restricted guests to order.
Do you have a kids menu?
yes Choice of: Fish Stick D/E/G Chicken Fingers D/E/G Corn Dog D/E/G Hot Dog G
With fries or fruit and a drink $6
Do you do anything special for birthdays?
We are always happy to place a candle in the dessert of our guests choosing. We encourage our employees to sing “Happy Birthday” to the birthday guest.
Do you have a cake fee?
We charge a $15 cake fee. We will appropriately store cakes. Upon serving the cake, we provide paper plates, silverware and a cake cutting knife to the respective party.
Do you have a corkage fee?
We charge $25 for corkage on wine. No outside hard alcohol allowed.
Do you take American Express?
No. We apologize for the inconvenience. If guest does not have other cards, ATM machines are located on the ground floor level.
Can you call a car service for me?
Patio and Sidewalk hosts have car service cards and numbers located in host binders.
What are all the means of transportation to Brooklyn Crab?
The b61 bus, Ikea Shuttle, Ikea Water Taxi, bike path.
May I park in the Fairway parking lot while dining at Brooklyn Crab?
No. We are a separate business and do not have a shared parking agreement.
Do you have bike rack?
Yes. In front of Brooklyn Crab on the sidewalk.
Can I tie up my dog underneath the shack?
No. You may tie your dog up on the wooden post along the sidewalk.
Do you have a smoking area?
No. Customers who wish to smoke should smoke in front of the shack on the sidewalk.
Can I order food at the main bar?
Yes. Our full menu is available at the main bar at all times. Hosts should know if there is a designated bar server or if guests should order at the bar or bar tables from the bartender.
Do you have a happy hour?
Not exactly happy hour. But, Happy Days! Monday and Tuesday we sell $1 house oysters and $3 Narragansett Draft Beer from11:30 a.m. to 10pm.
Where are your restrooms located?
Across from the main bar underneath the little roof.
Can we order drinks on the patio or roof deck and not order any food?
Guests who are just drinking may enjoy their beverages at one of our bars. If however, the restaurant is not busy, guests may be permitted to drink at one of our dining tables. Guests should understand that if the table is needed for traditional dining, they will be asked to relocate to one of our other dining areas.
I’m sitting on the patio but it looks like it’s about to rain. Can I move to a table inside?
If the weather is precarious and the restaurant is busy, host must inform guests that we may not be able to move them once
seated! However, if we can honor the request to move them, or if it begins to rain, ask the guest to wait patiently. Then follow this protocol:
1. Check for table availability with host and manager. 2. Print Check. Hand check to receiving server.
3. Make sure manager knows to tell kitchen.
Communicate. Work together.
Our friends are already here. Can we join them?
At Brooklyn Crab we do not seat incomplete parties in any event! Hosts are responsible for communicating this policy. If guests,
by whichever means, manage to join or request to sit at pre-sat table, it should be brought to a manager’s attention.
Is the roof deck enclosed?
Our roof deck is open air when the weather is nice.
When it’s rainy or cold, the garage doors slide all the way down for dining comfort.
Do you have business cards?
Yes. Hosts will insure that business cards are available on every level of Brooklyn Crab. Business cards are also stored behind all bars.
Do you sell gift certificates? T- shirts? Sweatshirts?
Yes. Inquire with managers.
Do you take reservations?
During the summer season we do not take reservations for parties smaller than 12.
For all reservations of parties 12 and
larger, guests should contact Renee at events@brooklyncrab.com. Present guests who inquire about reservations with a business card.
Weareapartyof15. Weareallherebutwedonothavea reservation. Can you seat us?
If you are able, and the kitchen and servers are not under duress, seat the party. Inform a floor manager immediately that you have seated a 12 top. If there is a wait, assess wait times on both the patio and roof deck. Let guests know that during our peak season it may take longer to accommodate larger parties. Parties of 12 or larger are provided with the option of splitting up into smaller groups for prompter service. If parties of 12 or more choose to sit together, regardless of wait time, they need to know their server may stagger the parties food and drink orders. This means that groups of guests in the party may receive food and drinks a few minutes apart. If a party of 12 or more does not approve, let them know they are more than welcome to make reservation via our website on future visits for prix fixe dining.
What is Reed Park?
Reed Park is situated on ground floor level behind Brooklyn Crab. The park is owned and operated by Brooklyn Crab and provides a fun and casual environment for kids and adults of all ages. Games in Reed Park are free, and include mini golf, bean bag toss, and shuffle board. The sandbox and club house in Reed Park are great for toddlers. Get to know what’s on the Reed Park Menu which features some of our house specialties as well as food and drink options for kids. Specialty cocktails, beer and t-shirts can also be purchased at the concession stand in Reed Park. Guests in Reed Park may order at the counter for take-out or enjoy table service at one of our picnic tables. Large pre-reserved parties are often accommodated in Reed Park. Regardless of the Reed Park event, all guests are welcome to enjoy the concession stand and the games.
When is Reed Park open?
As long as Brooklyn Crab is open, guests are welcome to enjoy the free games in Reed Park.
The concession stand is open:
Fridays - 4:00 p.m. to 9:00 p.m. Saturdays and Sundays - 11:30 a.m. to 9
Monday through Thursday Reed Park bar and food service is not available.
Can we order food upstairs and carry it down?
Guests are more than welcome to order take-out and enjoy it downstairs at the picnic tables. Our policy does not allow for non-take-out food downstairs. If, however, both the below deck bar (BDB) and the Reed Park concession stand are closed, guests may purchase beverages from our bar and carry them down to our ground floor level.
What is the BDB?
The BDB is how we refer to our Below Deck Bar which is situated right under the patio. The BDB weekday hours depend on the weather. The BDB is open every Friday from noon to 11p.m. and every Saturday and Sunday from noon to 11:00p.m. BDB provides a full bar. Find out from your host what raw bar options are available at BDB.
What are some nearby attractions/businesses?
Steve’s Key Lime Pie, Ikea, The Water Taxi, Fairway, Valentino Pier, Lehigh Barge and Garden across the way, Baked – great coffee and sweets.
What happened to Brooklyn Crab during the hurricane?
Brooklyn Crab incurred minimal physical damage. We lost inventory due to lack of power/refrigeration. We were closed for business for two weeks during which time we provided free soup to neighbors in need.
How long has Brooklyn Crab been open?
Three years.
Are you open in the winter?
During our off-peak season we close Mondays and Tuesdays. From mid-March to mid-October we are open seven days a week.
Can you tell me about the house next door?
The house next door a club house owned by a native Red Hook resident. The folks who hang out their are friends and supporters of Brooklyn Crab.
Oyster Fest?
The kick off for Reed park will be April 18th, 2015
4:00 - 7:00 pm
All You Can Eat and Drink Oyster and Beer Tasting $55 advance tickets, and $65 day of tickets
1 General Manager
Valerie
2 FOH Managers
Robyn &
Rachel
7 Owners
Renee Rachel Rob McBride Jason Jamie Vipond Matt Bohner Tamara
Events Coordinator,
Renee
2 Visionaries and Builders and owners of Brooklyn Crab
Jamie Vipond
Matt Bohner
Executive Chef
Rolf Baumann
3 Reed Park Managers
Renee
Jason
Rob McBride
Reed Park Chef
Jason
