Psychological Contract

Question 1

psychological contract

Answer 1

refers to individual beliefs, shaped by the organization, regarding terms of exchange between the individual and the organization

• implied understanding of the employment relationship

-expectations each party has concerning the other party

Question 2

Other Influences on Job Satisfaction

Answer 2

-Organizational Justice (Fair Treatment)
* in application of policies and procedures
*treatment from supervisors
*pay and other rewards/recognition

-Work-Life Balance
* work-life interferences with family life can lead to stress and lower job satisfaction

Question 3

Assessing Work Attitudes

Answer 3

attitude surveys - give employees a chance to voice their concerns

exit interviews - meetings with departing employees which can identify areas needing attention or improvement

Question 4

organizational citizenship

Answer 4

organizational citizenship behaviors (OCBs) are voluntary behaviors employees perform to help others and benefit the organization

-helping a co-worker understand how things work
-volunteering to organize company get-togethers

Question 5

Major predictors of OCBs

Answer 5

positive levels of organizational justice and interpersonal relationships

people who are higher in conscientiousness and agreeableness

Question 5

2 types of turnover

Answer 5

voluntary and involuntary

Question 6

Turnover

Answer 6

refers to an employee leaving an organization

Question 7

voluntary turnover

Answer 7

initiated by the employee

Question 8

involuntary turnover

Answer 8

initiated by the organization

Question 9

reasons for turnover (voluntary)

Answer 9

lack of growth/opportunity – better opportunities

manager interactions / environment

Question 10

reasons for turnover (involuntary)

Answer 10

employee’s performance level

employee’s interactions with co-workers/managers

economic reasons