communication

Question 1

definition

Answer 1

the process by which a person, group or organization (the sender) transmits some type of information (the message) to another person, group, or organization (the receiver)

channels of communication include face-to-face, telephone, email, letters, radio and television, email, letters, radio and television, etc.

Question 2

the communication process

Answer 2

sender
idea to be sent –> encoded idea

transmission of encoded message through media channels

NOISE

receiver
idea received –> decoded idea

feedback to sender

Question 3

communication channels

Answer 3

lean communications - static (one way)
-flyers and bulletins
- memos and letters

rich communications - interactive (two-way)
-telephone
-face-to-face discussions

Question 4

barriers to communicatoin

Answer 4

filtering
selective perception
information overload
illusion of multi-tasking
emotional disconnects
lack of source familiarity/credibility
grapevine/gossip
semantics/jargon
gender
biased language

Question 5

active listening

Answer 5

dont talk
be empathetic
make eye contact
ask questions
paraphrase
avoid interrupting speaker
avoid distracting actions or gestures
exhibit affirmative head nods and appropriate facial expressions

Question 6

nonverbal communication

Answer 6

55% of in-person communication comes from nonverbal cues

nonverbal cues can affect whether you get a job offer

body language, appearance and tone need to be aligned with the words one is trying to communicate

when in doubt, we believe in the nonverbal cues rather than what is being said

a different tone can change the perceived meaning of a message