PSW Ch. 9 Flashcards
True/False
Assertive communication is the same as aggressive communication
False
Multiple choice
When you communicate assertively you appear..
A. Cold or angry
B. Confident and calm
C. Intimidated
D. Hesitant and timid
B. Confident and calm
Definition
Giving an acceptable reason or excuse for ones behaviour or actions
Rationalization
Definition
Transferring one’s behaviour or emotion from one person, place, or thing to another
Projection
Definition
Keeping unpleasant or painful thoughts or experiences from the conscious mind
Repression
Definition
Directing emotions toward another person or thing that seems safe rather than toward the person or thing that is the source of the emotions
Displacement
Definition
Acting in a way that is opposite to what one truly feels
Reaction formation
Definition
Refusing to face or accept something that is unpleasant
Denial
Definition
Repeating or moving back to an earlier time or condition
Regression
Definition
Restating someones message in your own words
Paraphrasing
Definition
Communicating positively and directly without offending others
Assertiveness
Definition
Questions that invite a client to share thoughts
Open-ended questions
Definition
Paying close attention to a clients verbal and nonverbal communication
Active listening
Definition
Questions that focus on specific information
Closed questions
Definition
Being attentive to a clients feelings
Empathetic listening
