Project Quality Management Flashcards
Activity network diagram
udemy- These diagrams, such as the project network diagram, show the flow of the project work.
Affinity diagram
udemy- This diagram breaks down ideas, solutions, causes, and project components and groups them together with other similar ideas and components.
PMBOK- A technique that allows large numbers of ideas to be classified into groups for review and analysis. Affinity diagrams can organize potential causes of defects into groups showing areas that should be focused on the most.
Benchmarking
udemy- Comparing any two similar entities to measure their performance.
PMBOK- Benchmarking involves comparing actual or planned project practices or the project’s quality standards to those of comparable projects to identify best practices, generate ideas of improvement, and provide a basis for measuring performance.
Cause-and-effect diagrams
udemy- Diagrams that show the relationship between variables within a process and how those relationships may contribute to inadequate quality. The diagrams can help organize both the process and team opinions, as well as generate discussion on finding a solution to ensure quality.
PMBOK- This type of diagram breaks down the causes of the problem statement identified into discrete branches, helping to identify the main or root cause of the problem.
Checklist
udemy- A simple approach to ensure that work is completed according to the quality policy.
PMBOK- Checklists help in managing the control quality activities in a structured manner.
Control chart
udemy- maps the performance of project work over time.
PMBOK- used to determine whether or not a process is stable or has predictable performance.
Control quality
udemy- An inspection-driven process that measures work results to confirm that the project is meeting the relevant quality standards.
PMBOK- the process of monitoring and recording results of executing the quality management activities in order to assess performance and ensure the project outputs are complete, correct, and meet customer expectations.
Cost of conformance
This is the cost associated with the monies spent to attain the expected level of quality. It is also known as the cost of quality.
Cost of nonconformance to quality
The cost associated with not satisfying quality expectations. This is also known as the cost of poor quality.
Cost-benefit analysis
udemy- A process to study the trade-offs between costs and the benefits realized from those costs.
PMBOK- A cost-benefit analysis is a financial analysis tool used to estimate the strengths and weaknesses of alternatives in order to determine the best alternative in terms of benefits provided.
Design of experiments
An approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome.
External QA
Assurance provided to the external customers of the project.
Flowchart
udemy- A diagram illustrating how components within a
system are related. Flowcharts show the relation
between components, as well as help the project
team determine where quality issues may be
present and, once done, plan accordingly.
Internal QA
udemy- Assurance provided to management and the project team.
ISO
udemy-The abbreviation for the International Organization for Standardization. ISO is Greek for “equal,” while “International Organization for Standardization” in a different language would be abbreviated differently. The organization elected to use “ISO” for all languages.
Matrix diagram
udemy- A data analysis table that shows the strength between variables and relationships in the matrix
Pareto diagram
udemy- A histogram that illustrates and ranks categories of failure within a project.
Quality
udemy- According to ASQ, the degree to which a set of inherent characteristics fulfills requirements.
Quality assurance
udemy- A management process that defines the quality system or quality policy that a project must adhere to. QA aims to plan quality into the project rather than to inspect quality into a deliverable.
Quality management plan
udemy- This plan defines how the project team will implement and fulfill the quality policy of the performing organization.
pmbok- a component of the project management plan that describes how applicable policies, procedures, and guidelines will be implemented to achieve the quality objectives.
Quality metrics
udemy- The operational definitions that specify the measurements within a project and the expected targets for quality and performance.
pmbok- specifically describes a project or product attribute and how the control quality process will verify compliance to it. Examples are percentage of tasks completed on time, cost performance measure by CPI, failure rate etc.
Quality planning
The process of first determining which quality standards are relevant to your project and then finding out the best methods of adhering to those quality standards.
Rule of Seven
A component of a control chart that illustrates the results of seven measurements on one side of the mean, which is considered “out of control”
in the project
Run chart
A quality control tool that shows the results of inspection in the order in which they’ve occurred. The goal of a run chart is first to demonstrate the results of a process over time and then to use trend analysis to predict when certain trends may reemerge.
Scatter diagram
udemy- A quality control tool that tracks the relationship between two variables over time. The two variables are considered related the closer they track against a diagonal line.
pmbok- a graph that shows the relationship between two variables. Scatter diagrams can demonstrate a relationship between any element of a process, environment, or activity on one axis and a quality defect on the other axis.
Seven basic quality tools
These seven tools are used in quality planning and in quality control: cause-and-effect diagrams, flowcharts, check sheets, Pareto diagrams, histograms, control charts, and scatter diagrams.
Statistical sampling
A process of choosing a percentage of results at random. For example, a project creating a medical device may have 20 percent of all units randomly selected to check for quality.
System or process flowcharts
udemy- Flowcharts that illustrate the flow of a process through a system, such as a project change request through the change control system, or work authorization through a quality control process
pmbok- display the sequence of steps and the branching possibilities that exist for a process that transforms one or more inputs into one or more outputs.
Tree diagram
Tree diagrams show the hierarchies and decomposition of a solution, an organization, or a project team. The WBS and an org chart are examples of tree diagrams.
Trend analysis
udemy- The science of using past results to predict future performance.
pmbok- technqiue to examine project performance over time to determine if performance is improving or deteriorating.
Work performance information
udemy- The results of the project work as needed. This includes technical performance measures, project status, information on what the project
has created to date, corrective actions, and performance reports.
pmbok- information on project requirements fulfillment, causes for rejections, rework required, recommendations for corrective actions, lists of verified deliverables, status of the quality metrics, and the need for process adjustments.
