Project Quality Management

Question 1

Activity network diagram

Answer 1

udemy- These diagrams, such as the project network diagram, show the flow of the project work.

Question 2

Affinity diagram

Answer 2

udemy- This diagram breaks down ideas, solutions, causes, and project components and groups them together with other similar ideas and components.

PMBOK- A technique that allows large numbers of ideas to be classified into groups for review and analysis. Affinity diagrams can organize potential causes of defects into groups showing areas that should be focused on the most.

Question 3

Benchmarking

Answer 3

udemy- Comparing any two similar entities to measure their performance.

PMBOK- Benchmarking involves comparing actual or planned project practices or the project’s quality standards to those of comparable projects to identify best practices, generate ideas of improvement, and provide a basis for measuring performance.

Question 4

Cause-and-effect diagrams

Answer 4

udemy- Diagrams that show the relationship between variables within a process and how those relationships may contribute to inadequate quality. The diagrams can help organize both the process and team opinions, as well as generate discussion on finding a solution to ensure quality.

PMBOK- This type of diagram breaks down the causes of the problem statement identified into discrete branches, helping to identify the main or root cause of the problem.

Question 5

Checklist

Answer 5

udemy- A simple approach to ensure that work is completed according to the quality policy.

PMBOK- Checklists help in managing the control quality activities in a structured manner.

Question 6

Control chart

Answer 6

udemy- maps the performance of project work over time.

PMBOK- used to determine whether or not a process is stable or has predictable performance.

Question 7

Control quality

Answer 7

udemy- An inspection-driven process that measures work results to confirm that the project is meeting the relevant quality standards.

PMBOK- the process of monitoring and recording results of executing the quality management activities in order to assess performance and ensure the project outputs are complete, correct, and meet customer expectations.

Question 8

Cost of conformance

Answer 8

This is the cost associated with the monies spent to attain the expected level of quality. It is also known as the cost of quality.

Question 9

Cost of nonconformance to quality

Answer 9

The cost associated with not satisfying quality expectations. This is also known as the cost of poor quality.

Question 10

Cost-benefit analysis

Answer 10

udemy- A process to study the trade-offs between costs and the benefits realized from those costs.

PMBOK- A cost-benefit analysis is a financial analysis tool used to estimate the strengths and weaknesses of alternatives in order to determine the best alternative in terms of benefits provided.

Question 11

Design of experiments

Answer 11

An approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome.

Question 12

External QA

Answer 12

Assurance provided to the external customers of the project.

Question 13

Flowchart

Answer 13

udemy- A diagram illustrating how components within a
system are related. Flowcharts show the relation
between components, as well as help the project
team determine where quality issues may be
present and, once done, plan accordingly.

Question 14

Internal QA

Answer 14

udemy- Assurance provided to management and the project team.

Question 15

ISO

Answer 15

udemy-The abbreviation for the International Organization for Standardization. ISO is Greek for “equal,” while “International Organization for Standardization” in a different language would be abbreviated differently. The organization elected to use “ISO” for all languages.

Question 16

Matrix diagram

Answer 16

udemy- A data analysis table that shows the strength between variables and relationships in the matrix

Question 17

Pareto diagram

Answer 17

udemy- A histogram that illustrates and ranks categories of failure within a project.

Question 18

Quality

Answer 18

udemy- According to ASQ, the degree to which a set of inherent characteristics fulfills requirements.

Question 19

Quality assurance

Answer 19

udemy- A management process that defines the quality system or quality policy that a project must adhere to. QA aims to plan quality into the project rather than to inspect quality into a deliverable.

Question 20

Quality management plan

Answer 20

udemy- This plan defines how the project team will implement and fulfill the quality policy of the performing organization.

pmbok- a component of the project management plan that describes how applicable policies, procedures, and guidelines will be implemented to achieve the quality objectives.

Question 21

Quality metrics

Answer 21

udemy- The operational definitions that specify the measurements within a project and the expected targets for quality and performance.

pmbok- specifically describes a project or product attribute and how the control quality process will verify compliance to it. Examples are percentage of tasks completed on time, cost performance measure by CPI, failure rate etc.

Question 22

Quality planning

Answer 22

The process of first determining which quality standards are relevant to your project and then finding out the best methods of adhering to those quality standards.

Question 23

Rule of Seven

Answer 23

A component of a control chart that illustrates the results of seven measurements on one side of the mean, which is considered “out of control”
in the project

Question 24

Run chart

Answer 24

A quality control tool that shows the results of inspection in the order in which they’ve occurred. The goal of a run chart is first to demonstrate the results of a process over time and then to use trend analysis to predict when certain trends may reemerge.

Question 25

Scatter diagram

Answer 25

udemy- A quality control tool that tracks the relationship between two variables over time. The two variables are considered related the closer they track against a diagonal line.

pmbok- a graph that shows the relationship between two variables. Scatter diagrams can demonstrate a relationship between any element of a process, environment, or activity on one axis and a quality defect on the other axis.

Question 26

Seven basic quality tools

Answer 26

These seven tools are used in quality planning and in quality control: cause-and-effect diagrams, flowcharts, check sheets, Pareto diagrams, histograms, control charts, and scatter diagrams.

Question 27

Statistical sampling

Answer 27

A process of choosing a percentage of results at random. For example, a project creating a medical device may have 20 percent of all units randomly selected to check for quality.

Question 28

System or process flowcharts

Answer 28

udemy- Flowcharts that illustrate the flow of a process through a system, such as a project change request through the change control system, or work authorization through a quality control process

pmbok- display the sequence of steps and the branching possibilities that exist for a process that transforms one or more inputs into one or more outputs.

Question 29

Tree diagram

Answer 29

Tree diagrams show the hierarchies and decomposition of a solution, an organization, or a project team. The WBS and an org chart are examples of tree diagrams.

Question 30

Trend analysis

Answer 30

udemy- The science of using past results to predict future performance.

pmbok- technqiue to examine project performance over time to determine if performance is improving or deteriorating.

Question 31

Work performance information

Answer 31

udemy- The results of the project work as needed. This includes technical performance measures, project status, information on what the project
has created to date, corrective actions, and performance reports.

pmbok- information on project requirements fulfillment, causes for rejections, rework required, recommendations for corrective actions, lists of verified deliverables, status of the quality metrics, and the need for process adjustments.