Project Communications Management

Question 1

Acknowledgment

Answer 1

The receiver signals that the message has been received. An acknowledgment shows receipt of the message, but not necessarily agreement with the message.

Question 2

Active listening

Answer 2

udemy- The receiver confirms that the message is being received through feedback, questions, prompts for clarity, and other signs of confirmation.

pmbok- listening actively involves acknowledging, clarifying and confirming, understanding, and removing barriers that adversely affect comprehension.

Question 3

Choice of media

Answer 3

udemy-The best modality to use when communicating that is relevant to the information being communicated.

pmbok- decisions about application of communications artifacts to meet specific project needs, such as when to communicate in writing versus orally, when to prepare an informal memo versus a formal report, and when to use push/pull options and the choice of appropriate technology.

Question 4

Communication assumptions

Answer 4

Anything that the project management team believes to be true but hasn’t proven to be true. For example, the project management team may assume that all of the project team can be reached via cell phone, but parts of the world, as
of this writing, don’t have a cell signal.

Question 5

Communication barrier

Answer 5

Anything that prohibits communication from occurring.

Question 6

Communication channels formula

Answer 6

N(N – 1)/2, where N represents the number of identified stakeholders. This formula reveals the total number of communication channels within a project

Question 7

Communication constraints

Answer 7

Anything that limits the project management team’s options. When it comes to communication constraints, geographical locales, incompatible communications software, and even limited communications technology can constrain the project team.

Question 8

Communications management plan

Answer 8

udemy- A project management subsidiary plan that defines the stakeholders who need specific information, the person who will supply the information, the schedule for the information to be supplied, and the approved modality to provide the information.

pmbok- a component of the project management plan that describes how the project communications will be planned, structured, implemented, and monitored for effectiveness.

Question 9

Decoder

Answer 9

The device that decodes a message as it is being received.

Question 10

Effective listening

Answer 10

The receiver is involved in the listening experience by paying attention to visual cues from the speaker and paralingual characteristics, and by asking relevant questions.

Question 11

Encoder

Answer 11

The device that encodes the message being sent.

Question 12

Feedback

Answer 12

udemy- The sender confirms that the receiver understands the message by directly asking for a response, questions for clarification, or other confirmation.

pmbok- information about reactions to communications, a deliverable, or a situation.

Question 13

Influence/impact grid

Answer 13

Stakeholders are mapped on a grid based on their influence over the project in relation to their influence over the project execution.

Question 14

Information presentation tools

Answer 14

A software package that allows the project management team to present the project’s health through graphics, spreadsheets, and text. (Think of Microsoft Project.)

Question 15

Information retrieval system

Answer 15

A system to quickly and effectively store, archive, and access project information.

Question 16

Interactive communication

Answer 16

udemy- This is the most common and most effective approach to communication. It’s where two or more people exchange information. Consider status meetings, ad-hoc meetings, phone calls, and videoconferences.

pmbok- between two or more parties performing a multidirectional exchange of information in real time.

Question 17

Lessons learned

Answer 17

udemy- This is documentation of what did and did not work in the project implementation. Lessons learned documentation is created throughout the project by the entire project team. When lessons learned sessions are completed, they’re
available to be used and applied by the entire organization. They are now part of the
organizational process assets (this looks like lessons learned register)

pmbok- the knowledge gained during a project which show how project events were addressed or should be addressed in the future for the purpose of improving future performance.

Question 18

Medium

Answer 18

The device or technology that transports a message.

Question 19

Noise

Answer 19

Anything that interferes with or disrupts a message.

Question 20

Nonverbal

Answer 20

Facial expressions, hand gestures, and body language are nonverbal cues that contribute to a message. Approximately 55 percent of communication is nonverbal.

Question 21

Paralingual

Answer 21

The pitch, tone, and inflections in the sender’s voice affecting the message being sent.

Question 22

Performance report

Answer 22

udemy- A report that depicts how well a project is performing. Often, the performance report is based on earned value management and may include cost or schedule variance reports. (may be the same as work performance reports)

Question 23

Project presentations

Answer 23

Presentations are useful in providing information to customers, management, the project team, and other stakeholders.

Question 24

Project records

Answer 24

All the business of the project communications is also part of the organizational process assets. This includes e-mails, memos, letters, and faxes.

Question 25

Project reports

Answer 25

Reports are formal communications on project activities, their status, and conditions

Question 26

Pull communication

Answer 26

udemy- This approach pulls the information from a central repository, like a database of information. Pull communications are good for large groups of stakeholders who want to access project information at their discretion. Consider a project web site where stakeholders can periodically drop by for a quick update on the project status. pmbok- used for large complex information sets, or for large audiences, and requires the recipients to access content at their own discretion subject to security procedures. These methods include web portals, intranet sites, e-learning, lessons learned databases, or knowledge repositories.

Question 27

Push communication

Answer 27

This approach pushes the information from the sender to the receiver without any real acknowledgment that the information was really received or understood. Consider letters, faxes, voicemail messages, e-mails, and other communications modalities that the sender packages and sends to receivers through some intermediary network.

Question 28

Receiver

Answer 28

The person who receives the message.

Question 29

Sender

Answer 29

The person who is sending the message.

Question 30

Sender–receiver models

Answer 30

udemy- Feedback loops and barriers to communications. pmbok- incorporating feedback loops to provide opportunities for interaction/participation and remove barriers to effective communication.

Question 31

Stakeholder notifications

Answer 31

Notices to the stakeholders about resolved issues, approved changes, and the overall health of the project

Question 32

Status review meeting

Answer 32

A regularly scheduled meeting to discuss the status of the project and its progress toward completing the project scope statement.

Question 33

Time reporting system

Answer 33

A system to record the actual time to complete project activities.