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PgMP > Program Benefits Management > Flashcards

Program Benefits Management Flashcards

1
Q

What is a benefit?

A

Gains and assets realized by org and other stakeholders as the result of outcomes delivered by the program.

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2
Q

What are three benefits that are due to regulatory issues?

A

Compliance, Avoidance of fines, Avoidance of adverse publicity

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3
Q

Can benefits be shared among multiple stakeholders?

A

Yes, they are defined in terms of intended beneficiaries

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4
Q

Why is it necessary to manage negative impacts?

A

They are just as important as realizing the benefits and should be managed, measured, and communicated to leadership and key affected stakeholders.

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5
Q

How is the program roadmap used to show program benefits?

A

It is a graphical representation of the incremental benefits so it provides a visual of when the ROI may help fund future program benefits and outcomes.

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6
Q

What two items should be done when incremental benefits are produced?

A

Prep intended recipients for resulting change and be able to sustain the benefits as long as possible.

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7
Q

What happens in Program Benefits Management in the program benefit delivery phase?

A

Program components are planned, developed, integrated, and managed to facilitate the delivery of intended program benefits.

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8
Q

Are benefits part of the program’s deliverables?

A

Yes, they should be monitored and managed.

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9
Q

What are two factors to consider when assigning a risk probability to each benefit?

A
  1. Number of components needed to realize benefit

2. Ability of org to absorb the change and sustain it

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10
Q

How does Program Benefits Management relate to Program Strategy Alignment and Program Stakeholder Engagement?

A

Program Strategy Alignment in conjunction with Program Stakeholder Engagement provide critical inputs to the program including vision, mission, strategic goals and objectives, and the business case that defines the program benefits.

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11
Q

How does Program Benefits Management relate to Program Governance?

A

Program performance data are evaluated through program governance to ensure the program produces the intended benefits and outcomes.

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12
Q

In the benefits life cycle, what is included in the program Definition phase?

A

Benefits identification and Benefits analysis and planning

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13
Q

In the benefits life cycle, what is included in the Program Delivery phase?

A

Benefits Delivery

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14
Q

In the benefits life cycle, what is included in the Program Closure phase?

A

Benefits Transition and Benefits Sustainment

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15
Q

What document is the formal declaration of the program’s benefits?

A

Program Charter

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16
Q

How is the benefits register developed in benefits identification?

A

Developed based on the program business case, organization’s strategic plan, and other relevant program objectives.

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17
Q

When are key performance indicators identified?

A

In the benefits identification phase.

18
Q

When are the KPIs quantitative and qualitative measures identified and elaborated?

A

During benefits analysis and planning

19
Q

What document shows the mapping of planned benefits to components?

A

Program Roadmap

20
Q

What is the purpose of benefits analysis and planning?

A

To prepare the Benefits Management Plan and develop the Benefits Metrics.

21
Q

List the five activities in benefits analysis and planning.

A
  1. Prepare the Benefits Management Plan
  2. Develop and prioritize program components and interdependencies
  3. Define KPIs and quantitative measures
  4. Establish program’s baseline and communicate the metrics to stakeholders
  5. Update positive and negative risks to benefits with new information
22
Q

How can the governance function help determine if benefit achievement is occurring?

A

To see if changes to components or program may be needed.

23
Q

How does benefit management support the roadmap?

A

By establishing the architecture to map how the components will deliver capabilities and outcomes intended to achieve program benefits.

24
Q

Why is the benefits register updated during benefit analysis and planning?

A

To show how program benefits are mapped to program components based on program roadmap.

25
Q

Why is the benefits register reviewed with stakeholders?

A

To define and review KPIs and other metrics used to monitor program performance.

26
Q

What is the purpose of the program delivery phase?

A

To ensure the program delivers the expected benefits in the benefit management plan.

27
Q

Why is benefits management iterative?

A

Because there is a cyclical relationship between Benefits analysis and planning and benefits delivery.

28
Q

What should be done when a component closes?

A

The roadmap should be updated

29
Q

What should you do if the benefits proposition changes or it is delivered too late?

A

Program’s Roadmap should be assessed.

30
Q

What happens if there are changes to the program components and changes to the program?

A

Need to update the Benefits Management Plan and the Roadmap.

31
Q

Why is strategic alignment important during a benefits review in an internal program?

A

To measure the effect of the new benefits on the flow of operations and to minimize any negative impact/disruptions.

32
Q

Why is value delivery important in a benefits review?

A

To ensure the program delivers the intended benefits.

33
Q

What is the benefits transition phase?

A

Ensure program benefits are transitioned to operational areas and can be sustained once they are transferred.

34
Q

What are the two key activities in benefits transition?

A
  1. Verifying the integration, transition, and program closure meet or exceed Benefit Realization Criteria.
  2. Developing a transition plan
35
Q

When are two examples of when benefits transition can occur?

A
  1. Following the close of an individual program component

2. Close of the overall program

36
Q

Why should benefits be quantified?

A

So realization can be measure over time.

37
Q

Who monitors any remaining risks to the benefits?

A

A governance org or program management office

38
Q

What is the purpose of the benefits sustainment phase?

A

The ongoing maintenance activities performed beyond the end of the program by receiving organizations to ensure the continued generation of improvements/outcomes delivered by the program.

39
Q

When should the benefits sustainment plan be prepared?

A

Prior to program close

40
Q

List five items identified in the sustainment plan.

A
  1. Risks
  2. Processes
  3. Measures
  4. Metrics
  5. Tools
41
Q

Who should be involved in preparing the sustainment plan?

A

Program manager and component project managers

42
Q

Who is responsible for the post-transition activities?

A

Receiving person, org, or beneficiary group

PgMP (12 decks)

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