Professional Communication Skills vocab Flashcards
ambiguous
a disconfirming response with more than one meaning, leaving the other party unsure of the responders position
articulation
the process of correctly pronouncing all the necessary parts of a word
ambushing
a style in which the receiver listens carefully to gather information to use in an attack on the speaker
artifact
a simple object or ornament representing significant cultural meaning
attending
the process of focusing on certain stimuli from the environment
channel
the medium through which a message passes from sender to receiver
climate
the emotional tone of a relationship as it is expressed in the messages that the partners send and receive
communication
the process of human beings responding to verbal/nonverbal behavior. human survival skill needed to maintain contact with the world
concise
to be clear and brief
connotation
the emotional associations of a term
consensus
agreement among group members about a decision
credibility
the believability of a speaker or other source of information
chronemics
the study of how humans use and structure time
conversation narcissism
when one turns the attention of the conversation to oneself
critical listening
a style in which the goal is to evaluate the quality or accuracy of the speakers remarks
debilitative apprehension
an intense level of anxiety about speaking before an audience resulting in poor performance
defensive listening
taking innocent comments as personal attacks
denotation
the objective, emotion free meaning of a term
emotional intelligence
an assortment of non cognitive skills, capabilities, and competencies that influence a persons ability to successfully cope with environmental demands / aka EQ
empathy
the ability to perceive another’s experience and communicate that perception back to the person
empathetic listening
a style in which the goal is to help the speaker solve a problem
environment
physical location and personal history surrounding the communication
equivocal terms
words that have more than one dictionary meaning
euphemism
a pleasant term substituted for a more direct, less pleasant term
evaluative listening
a style in which the main goal is to judge the quality or accuracy of speakers remarks
extemporaneous speech
a presentation planned in advance but presented in a direct, conversational manner
facilitative apprehension
a moderate level of anxiety about speaking before an audience that helps improve the speakers performance
faulty assumption
incorrect perceptions that lead individuals to believe that they hav heard the message before or that the message is too simple or too complex to understand
feedback
the discernible response of the receiver
haptics
how touch affects the communication process
impromptu speech
a presentation given without preparation
informational listening
a style by which one strives to understand another person or idea
insensitive listening
the failure to recognize the thoughts or feelings not directly expressed by a speaker, and instead accepting the speakers words at face value
insulated listening
a style in which receiver ignores undesirable information
interpersonal communication
a process in which the parties involved consider one another as unique individuals (talk between people)
intrapersonal communication
a process involving only one person, such as talking to oneself
jargon
special words or expressions used by a particular profession or group and are difficult for others to understand
kinesics
the study of body movement, gestures, and posture
listening
the active process of receiving, constructing meaning from, and acknowledging verbal messages
manuscript speech
a presentation read word for word from a prepared text
mass communication
the transmission fo messages to large, usually widespread audiences
memorized speech
a presentation learned and delivered by rote without a written text
message
a persons words and actions
message overload
excessive written or verbal information
monochronic
a nonverbal means of communication that emphasizes punctuality in beginning and completing a task
noise
a force that interferes with the process of communication
pitch
the highness or lowness or ones voice
polychronic
a nonverbal means of communication that emphasizes flexibility in beginning and completing tasks
proxemics
the study of how people and animals use space
pseudo listening
pretending to be attentive
rate
the speed at which one speaks
receiver
the person who decodes the message
relative terms
words that gain their meaning through comparison
selective listening
a style in which the receiver responds only to messages that interest them
self concept
the set of perceptions each individual holds of themself
self disclosure
the process of deliberately revealing information about oneself that is significant and that would not normally be known by others
self esteem
the degree of regard a person holds for themself
self fulfilling prophecy
a prediction or expectation of an event that makes the outcome more likely to occur than would otherwise
semantics
the study of meaning of words and phrases in language
sender
the person who encodes and delivers the message
slang
a type of language that consists of informal words or phrases
soft skills
personal attributes that enable someone to interact effectively and harmoniously with other people
syntax
the arrangement of words in a sentence
theme
a complete sentence describing the central idea of a speech, usually found in the first paragraph
volume
the loudness of ones voice
