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MSFS Internship > Professional Communication Skills vocab > Flashcards

Professional Communication Skills vocab Flashcards

1
Q

ambiguous

A

a disconfirming response with more than one meaning, leaving the other party unsure of the responders position

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2
Q

articulation

A

the process of correctly pronouncing all the necessary parts of a word

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3
Q

ambushing

A

a style in which the receiver listens carefully to gather information to use in an attack on the speaker

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4
Q

artifact

A

a simple object or ornament representing significant cultural meaning

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5
Q

attending

A

the process of focusing on certain stimuli from the environment

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6
Q

channel

A

the medium through which a message passes from sender to receiver

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7
Q

climate

A

the emotional tone of a relationship as it is expressed in the messages that the partners send and receive

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8
Q

communication

A

the process of human beings responding to verbal/nonverbal behavior. human survival skill needed to maintain contact with the world

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9
Q

concise

A

to be clear and brief

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10
Q

connotation

A

the emotional associations of a term

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11
Q

consensus

A

agreement among group members about a decision

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12
Q

credibility

A

the believability of a speaker or other source of information

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13
Q

chronemics

A

the study of how humans use and structure time

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14
Q

conversation narcissism

A

when one turns the attention of the conversation to oneself

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15
Q

critical listening

A

a style in which the goal is to evaluate the quality or accuracy of the speakers remarks

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16
Q

debilitative apprehension

A

an intense level of anxiety about speaking before an audience resulting in poor performance

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17
Q

defensive listening

A

taking innocent comments as personal attacks

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18
Q

denotation

A

the objective, emotion free meaning of a term

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19
Q

emotional intelligence

A

an assortment of non cognitive skills, capabilities, and competencies that influence a persons ability to successfully cope with environmental demands / aka EQ

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20
Q

empathy

A

the ability to perceive another’s experience and communicate that perception back to the person

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21
Q

empathetic listening

A

a style in which the goal is to help the speaker solve a problem

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22
Q

environment

A

physical location and personal history surrounding the communication

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23
Q

equivocal terms

A

words that have more than one dictionary meaning

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24
Q

euphemism

A

a pleasant term substituted for a more direct, less pleasant term

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25
evaluative listening
a style in which the main goal is to judge the quality or accuracy of speakers remarks
26
extemporaneous speech
a presentation planned in advance but presented in a direct, conversational manner
27
facilitative apprehension
a moderate level of anxiety about speaking before an audience that helps improve the speakers performance
28
faulty assumption
incorrect perceptions that lead individuals to believe that they hav heard the message before or that the message is too simple or too complex to understand
29
feedback
the discernible response of the receiver
30
haptics
how touch affects the communication process
31
impromptu speech
a presentation given without preparation
32
informational listening
a style by which one strives to understand another person or idea
33
insensitive listening
the failure to recognize the thoughts or feelings not directly expressed by a speaker, and instead accepting the speakers words at face value
34
insulated listening
a style in which receiver ignores undesirable information
35
interpersonal communication
a process in which the parties involved consider one another as unique individuals (talk between people)
36
intrapersonal communication
a process involving only one person, such as talking to oneself
37
jargon
special words or expressions used by a particular profession or group and are difficult for others to understand
38
kinesics
the study of body movement, gestures, and posture
39
listening
the active process of receiving, constructing meaning from, and acknowledging verbal messages
40
manuscript speech
a presentation read word for word from a prepared text
41
mass communication
the transmission fo messages to large, usually widespread audiences
42
memorized speech
a presentation learned and delivered by rote without a written text
43
message
a persons words and actions
44
message overload
excessive written or verbal information
45
monochronic
a nonverbal means of communication that emphasizes punctuality in beginning and completing a task
46
noise
a force that interferes with the process of communication
47
pitch
the highness or lowness or ones voice
48
polychronic
a nonverbal means of communication that emphasizes flexibility in beginning and completing tasks
49
proxemics
the study of how people and animals use space
50
pseudo listening
pretending to be attentive
51
rate
the speed at which one speaks
52
receiver
the person who decodes the message
53
relative terms
words that gain their meaning through comparison
54
selective listening
a style in which the receiver responds only to messages that interest them
55
self concept
the set of perceptions each individual holds of themself
56
self disclosure
the process of deliberately revealing information about oneself that is significant and that would not normally be known by others
57
self esteem
the degree of regard a person holds for themself
58
self fulfilling prophecy
a prediction or expectation of an event that makes the outcome more likely to occur than would otherwise
59
semantics
the study of meaning of words and phrases in language
60
sender
the person who encodes and delivers the message
61
slang
a type of language that consists of informal words or phrases
62
soft skills
personal attributes that enable someone to interact effectively and harmoniously with other people
63
syntax
the arrangement of words in a sentence
64
theme
a complete sentence describing the central idea of a speech, usually found in the first paragraph
65
volume
the loudness of ones voice

MSFS Internship (24 decks)

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