Funeral Service Merchandising vocab Flashcards
air seal
a method of closure that utilizes the air pressure created by placing the dome of the vault, often called the diving bell principle
air tray
a transfer container consisting of a wooden tray with a cardboard covering for the casket
alternative container
an enclosure for human remains in preparation for cremation. is composed of an appropriate combustible material; rigid enough for handling ease; assures the protection of the health and safety of the crematory operator as well as provide appropriate covering for the remains
apron
the lining attached to the undersurface of the foot panel of the casket and/or a component part of the throw/overlay which extends downward into the body of the casket
arm
the part of the casket handle that attaches the bar to the lug/ear
average / mean
the sum of a group of numbers divided by the number of units
axed / steeled / frosted
is a smooth non polished finish for stone monuments and markers achieved by sandblasting a polished finish with steel shot or other abrasives
bail handle
a single handle is which the lug, arm, and bar are combined in one unit
bar
a part of the casket handle attached to the lug or arm and held by a casket bearer when moving and positioning a casket
base
the lower or supporting part of a monument. in some monuments, there may be a first, second, and third base
base molding
molding along the lowermost edge of the body panels
bed
the portion of the casket upon which the human remains are placed
bench
a type of cemetery memorial consisting of a top piece supported by two standards; used to identify family burial plots or in conjunction with a family monument
bevel top marker
a small headstone, set above ground, with a slanting top
bier
a stand on which a casket is placed for funeral service display
bi unit pricing
a method of price quotation showing separately the price of the service to be rendered and the price of the casket
block
a subdivision of a cemetery containing several lots
body
the lower portion of the casket shell containing the top body molding, body panel, base molding, and casket bottom
body ledge / top body molding
a molding along the uppermost edge of the body panels
body ledge flange / top body molding flange
the horizontal portion of the top body molding/body ledge where the gasket is placed on gasketed caskets
body lining
material which drapes the inside perimeter of the body of the casket
body panels
compose the sides and ends of the casket shell
bridge / header / cap filler
component part of the cap/lid on half couch caskets that provides support at the point of the transverse cut
broadcloth
a twilled, napped, woolen or worsted fabric with a smooth lustrous face and dense texture; a fabric usually made of cotton, silk, or rayon woven in a plain or rib weave with a soft semi gloss finish
bronze
a metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%
brushed finish
bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained
burial casket
a casket for interring or entombing human remains
cap / lid
the upper portion of the casket shell, including the ogee, crown, pie, and header
cap panel
the focal part of the interior which fills the inside of the crown, sometimes bordered by the roll/cove; may be referred to as the panel
cash advance items
any item of service or merchandise obtained by a third party and paid for by the funeral provider on the purchasers behalf
cash discount
discounts from quoted prices as an inducement for proper payment of invoices
casket
a rigid container designed for the encasement of human remains that is available in various shapes, other than anthropoidal
casket liner
a removable metal unit that is placed inside a wooden casket shell to provide protective qualities
casket rack
a device upon which caskets are placed, above the other, for display or storage
casket stand
the stand or support upon which a casket rests in the selection room
cast bronze
molten bronze poured into a mold and allowed to cool
cast hardware
production method in which molten metal is poured into a mold, allowed to cool
cemetery
an area of ground set aside and dedicated for the final disposition of human remains
cenotaph
a monument erected to the memory of the dead, with the human remains not present
ceremonial casket / rental casket
a casket designed to be re used for multiple funeral service events typically with a removable liner to facilitate the cremation or other disposition of human remains following funeral service events
church truck
a wheeled and collapsible stand for a casket
cloisonne
a crafted metal container with an applied enamel finish
coffin
a rigid container designed for the encasement of human remains that is anthropoidal in shape
columbarium
a structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains
combination case
a transfer container for uncasketed human remains consisting of a particle board tray with a cardboard cover
combination unit
any product designed or intended to be used together as both a casket and as a permanent burial receptacle
competition based pricing
setting prices based on the competitors strategies, prices, costs, and market offerings
composition board / particle board / pressed board / fiber board / hardboard
particles of wood bonded together with waterproof glue; the different types are distinguished by the size and shape of the particles of wood used
concrete sectional
a grave liner consisting of 6 or 8 slabs of unfinished concrete placed around the casket
consecutive method
placing caskets for selection in their order of increasing or decreasing value
consignment
to give to an agent to be cared for or sold and is not paid for until sold
copper
a malleable, ductile, metallic element having a characteristic reddish brown color; frequently used in construction of caskets, urns and vaults due to its non corrosive qualities
copper deposit
a casket made from a core of copper metal to which copper ions are combined by an electrolytic process
corner
an optional part of casket hardware that is attached to the four corners of the body panels
corrugated container
a container used to hold human remains constructed out of cardboard made with a series of alternate folds and ridges
cost based pricing
pricing based on the cost of producing, distributing, and selling the product plus a fair rate of return for effort and risk
couch crypt
a crypt in which the casket lies parallel to the face of the crypt
cove / roll / puffing
a component part of the casket interior which lines the rim/ogee and surrounds the cap panel
cremation casket
a casket manufactured with easily combustible materials for the cremation of human remains following funeral service events
cremation pouch
a non rigid combustible cremation friendly container for human remains
crepe
a thin crinkled cloth of silk, rayon, cotton, or wool
crinkled / wrinkled finish
an exterior casket finish in which the metal is coated with a substance that wrinkles as it dries; most often found on less expensive caskets
crown / swell
the uppermost part of the casket cap
crushed interior
a casket interior style created by placing the lining material on a metal form, then adding weights, and using steam to permanently maintain the style. casket interior cloths are then attached to a suitable casket upholstery/backing material
crypt
a chamber in a mausoleum used to safeguard casketed human remains
customer value based pricing
setting prices based upon the buyers perceived value
demonstration group / educational group
caskets utilized to educate the selecting party regarding casket construction
die / tablet
main part of a monument, the upright portion above the base where the inscription is located
direct cremation
a disposition of human remains by cremation without formal viewing, visitation, or ceremony
direct lighting
illumination directly shining on an object
direct selection room procedure
the method of selling merchandise whereby the funeral director remains in the selection room throughout the selection process
doeskin / moleskin
a heavy durable cotton fabric with a short (1/8th inch or less), thick, velvety nap on one side; woven cloth with a suede like appearance
dome
the top of a metal air seal burial vault which entraps air as it is put in position; it also supports the weight of the earth above
domesticated
as related to animals, one that has tamed and disciplined by human beings for personal companionship
double seal
a method of closure that utilizes the principle of the air seal in conjunction with an epoxy material at the junction of the dome and the base of a metal burial vault
ear / lug
the part of the casket handle attached to the casket body
elliptic
a casket having ends in the shape of a half circle
embossed
material having designs raised above the surface; frequently seen on cloth covered caskets
engineered wood
a range of derivative wood products, which are manufactured by binding together wood strands, particles, fibers, or veneers with adhesives to form composite materials. sometimes referred to as composite wood or manufactured wood products
environmentally friendly / green / natural
eco friendly approach that utilizes products, services, and merchandise that are free of toxic/hazardous materials, are biodegradable or that minimize use of energy
epitaph
an inscription placed on a monument to commemorate the deeds or qualities of the deceased
excelsior / wood wool
wood that has been shredded into spaghetti like strings
exclusivity discount
an agreement whereby a purchaser agrees to purchase goods or services from one seller, exclusive of all others, in exchange for a reduction in the per unit cost for such goods or services
extendover
the portion of the casket interior which extends over the top body molding/body ledge for aesthetic value
ferrous metal
any metal formed from iron (steel or stainless steel)
fiberglass
a material consisting of extremely fine filaments of glass embedded in various resins
fishtail / pie
the wedge shaped portion of the cap/lid at each end of a casket
fixed dollar amount
pricing method in which the same dollar amount is added to the wholesale cost of merchandise
fixed multiple
pricing method whereby the casket cost is multiplied by a constant factor
flaring square
a casket shell design in which the sides and ends of the casket flare out from the bottom to top; a casket shell design that is narrower and shorter at the bottom than at the top
flat finish / matte finish
a finish used on casket exteriors free of gloss; dull, lusterless surface
fluorescent lighting
the illumination produced by a tubular electric discharge lamp; the fluorescence of phosphors coating the inside of a tube
flush marker
a headstone which is set parallel with the surrounding terrain
fold / gimp
a strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll/cove is anchored
foot panel
a component part of the casket interior, which is inside the foot cap
fractional display
use of portions of caskets in the selection room vs full sized caskets
full couch
a cap opening style in which the rim/ogee, crown, and pies are formed with a transverse cut in the cap, thereby forming a two piece lid for the casket
functional pricing
a method of price quotation in which the charges are broken down into several major component parts such as professional services, facilities, automobile and merchandise
funeral ceremony
a service commemorating the deceased with the body present
galvanized
steel that has been coated with zinc for increased resistance to rust
gasket channel
the channel found on the foot panel header of a half couch casket
gauge
a thickness measurement of metals
graduated recovery
a pricing method where the markup varies
grave
an excavation in the earth as a place for interment
grave box
an outer enclosure consisting of a body and a one or two piece lid
grave liner
an outer enclosure, which offers protection from the earth load but without protection from the elements
graveside service
a ceremony commemorating the deceased at the place of final disposition
half couch
a cap opening style in which the rim/ogee, crown, and pies are formed with a transverse cut in the cap, thereby forming a two piece lid for the casket
halogen lighting
a high intensity light source that produces a white light approximating natural daylight
hammertone finish
a sprayed finish that has the appearance of small indentations in the metal. as if struck by a ballpeen hammer; the indentations are in the paint and appear as the paint dries
hardware
the handles, ornamental fixtures and associated fittings attached to the casket shell
hardwood
any tough, heavy timber with a compact texture; any deciduous tree (any tree that loses its leaves annually)
header flange
the turned under edge or horizontal portion of the header of the casket cap
head panel
a component part of the casket interior which is inside the head portion of the cap; no distinction is made between the head panel and foot panel in full couch caskets
hermetically sealed
airtight; impervious to external influence; completely sealed by fusion or soldering
high gloss finish
a smooth, burnished, and polished finish used on casket exteriors; created by rubbing and polishing the surface to a finished or refined state
hinge cover / hinge skirt
that portion of the casket interior covering the hinges that attach the casket cap to the casket body; usually extends from the roll and becomes a part of the body lining
horizontal tablet
a type of cemetery monument in which the die is wider than it is tall
immediate burial
disposition of human remains by burial without formal viewing, visitation, or ceremony except for a graveside service
incandescent lighting
the illumination resulting from the glowing of a heated filament
indirect lighting
reflected illumination of an object
indirect selection room procedure
the method of selling merchandise whereby the funeral director does not stay in the selection room during the selection process
inner panels
function or ornamental covering for the foot end of a full couch casket; may be available for the head end in some full couch casket models
itemization
the method of price quotation by which each unit of goods and services is priced separately
knee brace
hardware used to prop and hold a casket cap open for viewing
laminate
the process of bonding superimposed layers of different materials
lawn crypt
grave space where 2 or more persons may be buried in grave liners, which have been stacked one on top of the other with the first person who dies being buried in the deepest grave liner
ledger
a grave marker set parallel to the ground that covers a grave completely
LED lighting
light emitting diode lighting; a semiconductor device that converts electricity into light; noted for its high energy savings and long lasting durability
linen
a fabric made from flax; noted for its strength, coolness, and luster
lot
a subdivision of a cemetery which consists of several graves or interment spaces
marker
an object, usually of one piece, used to identify individual graves
markup
the difference between the cost of goods sold and the selling price
masselin
pressed paper in sheet form; used in casket construction as a backing/upholstery material
mattress cover
interior cloth or material that covers the mattress or bedding of a casket
mausoleum
an above ground structure or building containing crypts or vaults for entombment of caskets; may also include niches for cremated remains
median
a value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below the midpoint value
memorial
a physical object designed for the purpose of remembering an individual, group, or event
memorial gathering
a scheduled assembly of family and friends following a death without the deceased present
memorial park
a cemetery or section of a cemetery with only flush to the ground type markers
memorial service
a ceremony commemorating the deceased without the body present
merchandising
the purchasing, pricing, display, and sale of goods and services
metal case / ziegler case
a gasketed container, which can be used as an insert in a casket or as a separate shipping container
mode
the value that occurs most frequently in a group of numbers
monolith
a single massive stone or rock, or a large piece of stone or rock, placed as a monument or marker in a cemetery or other place of rememberance
monument
a structure, usually of stone or metal, erected to commemorate the life, deeds, or career of a deceased person; derived form the latin word meaning “to remind”
natural lighting
illumination by the sun
niche
a recess or space in a columbarium used for the permanent placing of cremated remains
non ferrous metal
any metal not formed from iron
octagon
a casket having 8 angles or corners and therefore has 8 sides or body panels
ogee / rim
the “S” shaped molding component of a casket cap
ogee flange / rim flange
the turned under edge or horizontal portion of the casket rim which comes into contact with the gasket or body ledge flange/top body molding flange
ossuary
receptacle for communal placement of cremated and/or skeletal remains
outer burial container
any container designed for placement in a grave to surround and safeguard a casket or urn, including burial vaults, grave boxes, and grave liners
overlay / overthrow / throw
the aesthetic covering for the foot cap or inner foot panel of the casket
package pricing
a pricing method using a single dollar amount to identify the charge for a group or bundle of goods and/or services
plastic
synthetic or natural organic polymers shaped when soft and then hardened
plastic extrusion molding
a method of forming items by injecting molten plastic into a die
plated finish
the finish created when base metal is coated by another metal via an electrolytic process; often found on casket hardware; in casket construction identified by the term “deposit”, as in “copper deposit”
plush
a woven cloth with a nap exceeding 1/8th inch
plywood
thin sheets of wood glued together so the grains are at right angles to one another; an odd number of sheets will be used so the grain on the front and back will always run the same direction
polished
a smooth, glass like appearance for stone monuments and markers achieved by running rough to fine grit diamond polishing wheels over the surface. the sun will often reflect off a polished granite surface
polymer
a compound, similar in appearance to plastic, that has a high molecular weight creating an extremely durable substance
pouch
a leak resistant zippered bag designed to contain a dead human body and body fluids and is used mainly for the removal of dead human remains from the place of death
price quotation
method by which prices are explained to the consumer
priest casket / slip panel
a casket opening style in which the cap or lid at the head of the casket is completely removed for the purpose of viewing; the remains may be viewed from either side of the casket
quantity discount
an incentive or inducement for a purchaser that will reduce the per unit cost for goods or services when purchases reach a larger number of quantities
range
the difference between the upper and lower limits of a series of numbers
rebate
the return of a portion of a payment
rental casket insert
a cremation container designed to encase human remains while placed in the shell of a rental casket/ceremonial casket. this container includes all necessary material and bedding for a dignified viewing
rock pitch
a rough rock finish for stone monuments and markers created by splitting or breaking the stone to enhance the natural finish and give it a more structured and balanced appearance
sales frequency
the number of times sales in a given price bracket occur over a fixed period of time
satin
a fabric woven to create a smooth lustrous face and dull back
satin finish
a low luster finish used on casket exteriors that is smooth; with well defined, fine lines or striations
sawed
is a semi smooth finish for stone monuments and markers created as a result of the stone being cut with a wire or diamond saw
scattering garden
a section in a cemetery sets aside for the scattering of cremated remains
section
a subdivision of a cemetery containing several blocks
semi gloss finish
a medium luster finish used on casket exteriors
semi tailored interior
a combination of a tailored interior with one or more other styles of interior for effect
shell
the basic exterior of a casket, including the cap/lid upper portion and body lower portion
shirred interior
a style of casket interior in which the material is drawn or gathered in parallel fashion in a multiple needle head sewing process
shroud
a cloth or garment in which human remains are wrapped for burial
single hinged panel
a casket in which the cap is in 2 pieces. the rim/ogee and foot panel is one piece, hinged to the top body molding; and the head panel is the second piece, hinged to the rim/ogee
slant marker
a cemetery marker that has a face and has an angle greater than 45 degrees but less than 90 degrees in relation to the terrain
softwood
wood from cone bearing or coniferous trees
solid wood
raw material used to manufacture products entirely from natural wood pieces that contain no wood by products or composite wood derivatives
stainless steel
a rust resistant metal alloy of steel, chromium, and sometimes nickel
stamped hardware
a hardware production method whereby the casket hardware sections are pressed out on a hydraulic press
state casket / vertical side square
casket in which the body panels are at a 90 degree angle to the bottom and the corners form 90 degree angles
stationary bar
a non moveable casket handle
steel
a metal alloy consisting mainly of iron and carbon; used in caskets it is low in carbon which keeps it soft/mild and malleable; commercial steel contains carbon in an amount up to 1.7% as an essential alloying constituent. may be referred to as carbon steel based upon the percentage of carbon in the alloy
stiffeners
elongated indentations that are pressed into the casket bottom and help to strengthen the casket shell
sundry items
the miscellaneous items provided or used to complement the services of a funeral director. ex. register books, acknowledgment cards, memorial folders, religious paraphernalia, flag case, etc
swing bar
a moveable casket handle with a hinged arm
tailored interior
a tightly drawn casket interior style
threaded fastener
a screw type fastener
tip
the decorative or ornamental part of the casket handle that covers the exposed ends of the bar
top seal
a method of closure that utilizes an epoxy compound in conjunction with tongue ingroove construction at the top edge and the lid of the vault
transfer container
an enclosure used for the protection of human remains during transportation
transverse gasket
a rubber gasket that seals the space between the had and foot caps on a split cap or half couch metal casket
tufted interior
a style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs
unit pricing
a method of price quotation in which one price includes both service and casket
urn
a container for cremated remains
urnside
a casket design in which the body panels display the shape of an urn
vault
an outer enclosure which supports workload earth load and offers limited protection from most outside elements
velvet
a fabric of silk, cotton, and possibly rayon, with a nap typically found in higher quality caskets
vertical tablet
a type of cemetery monument in which the die is taller than it is wide
visitation / calling hours / visiting hours
time set aside for friends and relatives to pay respect for the deceased
wood veneer
created by gluing a thin layer of wood of superior value or excellent grain to an inferior wood
wrought bronze
bronze metal rolled into sheets
wrought copper
copper metal rolled into sheets
