Funeral Service Management vocab Flashcards
actuating / directing / leading
the process of guiding and/or supervising the activities of an organization to achieve plans and objectives
advertising
the art of making the public aware of the services or commodities that a business has for sale
aftercare / post funeral counseling
a means of supplying support after a death has occurred
business plan
a summary of how a business owner, manager, or entrepreneur intends to organize the business endeavor and implement the activities necessary for the venture to succeed
controlling / evaluating
the process of measuring organizational and individual performance with predetermined standards or expected results
critical incident stress debriefing
a process intended to prevent or limit the development of post traumatic stress in people exposed to critical incidents
disaster
a sudden misfortune, resulting in the loss of life and/or property
emergency
an unforeseen combination of circumstances that result in a need for immediate action
ergonomics
a stud of workplace design; the study of how a workplace and the equipment used therein can best be designed for comfort, efficiency, safety, and productivity
facilities management
the monitoring and maintaining of the funeral establishment, physical plant, workspace and funeral equipment
financial management
the utilization and monitoring of assets, revenue, expenditures, and capital
funeral service management
the administration of a funeral service enterprise, the activities of which encompass marketing, office, human resources, facilities, and financial management
goals
broad statements about what an organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused
human relations
motivating people in organization to develop teamwork, which effectively fulfills their needs and achieves organizational objectives
human resource management / personal management
the process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; developing activities and an organizational climate conductive to maximize efficiency and worker satisfaction
marketing management
the process of planning and executing the development, pricing, promotion, and distribution of an organizations goods and/or services
motivating
the process of energizing, channeling, and sustaining peoples behavior
objectives
specific statements of ends, the achievements of which are to be completed within a specific time period
office management
the supervision of administrative duties, functions, and equipment
organizing
the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement plans
planning
the process of setting performance objectives and determining what actions should be taken to accomplish them
servant leadership
a form of leadership that begins with the natural feeling that one wants to serve others first which is a conscious choice that brings one to aspire to lead
standards of care
specific procedures to be followed to ensure that all essential details are addressed in the manner that the reasonably prudent funeral director would follow under the same or similar circumstances
talent management
a process used by human resource departments to locate, hire, train, and retain the best qualified employees
3rd part merchandise sale
in the funeral service context, sales of funeral goods to consumers by sellers other than a funeral establishment
total quality management / TQM
the efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved
vicarious trauma
cumulative transformative effect upon the professional working with survivors of traumatic life events; individual exposure to traumatic life events through first hand account or narrative of an event
