Pre-settlement Flashcards

1
Q

Describe how the customer Involvement Program works?

A

5 schedule meetings

  1. precon
  2. pre drywall
  3. NHO
  4. 30 day
  5. 1 year drywall
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2
Q

In what timeframe should a customers phone call be returned?

A

24 hours

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3
Q

Name 3 items that are used as written communication and customer relations

A
  1. Precon sign document
  2. NHO sign document
  3. 30 day service document
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4
Q

If you cannot answer a question, what should you do?

A

Let me look into that and i will get back to you

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5
Q

Briefly describe what the NVR final review covers, and when it occurs?

A

1 year warranty items

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6
Q

How long after the resettlement does the project manager service the home?

A

30 days

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7
Q

When are resettlement demonstrations and final review reports die at the corporate office?

A

end of the month

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8
Q

What is covered under the one year drywall service?

A

nail pops, corner bead, caulking at stairs, 1/8” drywall crack

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9
Q

what is the purpose of a Punchout?

A

to complete all open items in the home

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10
Q

What is the purpose of a “resettlement demonstration”

A

To show the homeowner how to operate the home and go over warrenties

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11
Q

What is the warranty for a clogged sewer line?

A

30 days after settlement

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12
Q

If a paved or asphalt driveway is installed by NVR, what is out policy of a repair needs to made?

A

any settlement over 2”

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13
Q

What is out policy on sunken areas around the foundation?

A

we will cover backfill and grade for 1 year

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14
Q

what is our policy on sunken areas around utility trenches?

A

we will cover backfill and grade for 1 year

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15
Q

What items should be written on the “weather permitting” section of the PSD form?

A

winter/summer yard, foundation paint, exterior paint, top coat for driveway

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16
Q

What are the required signatures on the resettlement form?

A

Production manager, Project manager, home owner

17
Q

Should all incomplete items be written on the resettlement form?

A

Yes