Fair Housing Flashcards
What does fair housing mean to you?
offers the product to anyone. EQUAL OPPORTUNITY for EVERYONE
If an individual has been subjected to discrimination, where should he file discrimination charges?
Call equal rights number
If an NVR customer believes he has been subjected to discrimination, who should he notify within the company?
Customer service
Describe the essence of NVR’s equal housing opportunity policy.
Providing the same quality of service to everyone
Define Equal Professional Service
Providing the same quality of service
List 7 federally protected classes
Race, color, religion, national origin, sex, familial status, disability
Give two examples that might be considered legitimate business reasons for differential treatment of a customer
The customer is handicapped or needs a translator.
what should you respond with if a customer say you about schools, safety of location, or children in the community?
I am not allowed to say by law
T/F: To be gould liable for discriminating, one has to gave the intent to discriminate.
False
T/F: A company is not liable for discrimination by a Production employee as long as it has instructed and trained its Production employees not to discriminate.
False
T/F: All customers should be given the same information and quality of service, based on the customers stated needs, unless a legitimate business reason exists for differential treatment of a customer.
True
T/F:It is acceptable to share information with your customer about the safety of your community
False
