Powerpoint 3 Continued Flashcards
1
Q
What are the four grow tatics
A
upsell, cross-sell, next-sell, referrals
2
Q
_____ customers by web/mobile channels
A
acquire
3
Q
_______ customers when customers identify themselves
A
Activate
4
Q
Always _____ with customers, don’t look fake or canned
A
Interact
5
Q
An example of cross sell
A
recommendations
6
Q
Up sell is
A
Free to paid, higher priced upgrade
7
Q
Next sell is
A
coupons
8
Q
Unbundling
A
Sell components
9
Q
Referrals are
A
like a link or evites
10
Q
What are the three questions to ask to see if people care?
A
- Do we really understand the problem
- Do enough people really care enough about the problem
- Will they care enough to tell their friends
