Planning: Quality Management Flashcards
Includes the processes of incorporating the organization’s quality policy regarding planning, managing, and controlling project and product quality requirements, in order to meet stakeholders’ expectations.
Project Quality Management
A component of the project or program management plan that describes how applicable policies, procedures, and guidelines will be implemented to achieve the quality objectives.
Quality Management Plan
Process that involves creating a Quality Management Approach
tells us how
Plan Quality
Process that ensures we are using the quality standards/processes as planned
Inspect the work
Manage Quality
Process that means evaluating the actual quality of the product (and the overall project management effort)
inspect the actual deliverable
Control Quality
The process of identifying quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with quality requirements and/or standards.
Plan Quality Management
A component of the PMP that identifies the strategies and actions required to promote productive involvement of stakeholders in project or program decision making and execution.
Stakeholder Engagement Plan
A project document including the identification, assessment, and classification of project stakeholders.
Stakeholder Register
The comparison of actual or planned products, processes, and practices to those of comparable organizations to identify best practices, generate ideas for improvement, and provide a basis for measuring performance.
Benchmarking
A forma or informal approach to elicit information from stakeholders by talking to them directly.
Interviews
A financial analysis tool used to determine the benefits provided by a project against its costs.
Cost-benefit analysis
The technique utilizes a decision matrix to provide a systematic analytical approach for establishing criteria, such as risk levels, uncertainty, and valuation, to evaluate and rank many ideas.
Multicriteria Decision Analysis
The depiction in a diagram format of the inputs, process actions, and outputs of one or more processes within a system.
Flowchart
A quality management and control tool used to perform data analysis within the organizational structure created in the matrix.
Matrix Diagram
A technique used to consolidate ideas created through individual brainstorming sessions into a single map to reflect commonality and differences in understanding and to generate new ideas.
Mind mapping
Seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes.
Each project follows a defined sequence of steps and has quantified efficiency targets (cost reduction and/or profit increase).
Six Sigma
A managerial concept that blends lean with ___ to eliminate the seven kinds of wastes to achieve a defect rate of 3.4 defects or less per million opportunities.
Lean Six Sigma
DMAIC
(methodology approach)
Lean Six Sigma
Define
Measure
Analyze
Improve
Control
DMADV
(methodology approach)
Lean Six Sigma
Define
Measure
Analyze
Design
Verify
Transportation, Inventory, Waiting, Overproduction, Over-processing, Motion, Defects
TIMWOOD
Seven kinds of waste
(Lean Six Sigma)
What is one difference between Six Sigma and Lean Six Sigma?
Six Sigma is looking for efficiencies
Lean Six Sigma is looking for wastes in the processes
What is the difference between Lean Six Sigma’s DMAIC and DMADV?
DMAIC is looking to improve an existing process.
DMADV is looking to design a new process.
A method for managing knowledge work with an emphasis on just-in-time (JIT) delivery (current work) while not overloading the team members (all of the work)
KanBan
Visualize work
Limit work in process
Focus on flow
Continuous improvement
Four principles of KanBan
