Planning: Quality Management Flashcards
Includes the processes of incorporating the organization’s quality policy regarding planning, managing, and controlling project and product quality requirements, in order to meet stakeholders’ expectations.
Project Quality Management
A component of the project or program management plan that describes how applicable policies, procedures, and guidelines will be implemented to achieve the quality objectives.
Quality Management Plan
Process that involves creating a Quality Management Approach
tells us how
Plan Quality
Process that ensures we are using the quality standards/processes as planned
Inspect the work
Manage Quality
Process that means evaluating the actual quality of the product (and the overall project management effort)
inspect the actual deliverable
Control Quality
The process of identifying quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with quality requirements and/or standards.
Plan Quality Management
A component of the PMP that identifies the strategies and actions required to promote productive involvement of stakeholders in project or program decision making and execution.
Stakeholder Engagement Plan
A project document including the identification, assessment, and classification of project stakeholders.
Stakeholder Register
The comparison of actual or planned products, processes, and practices to those of comparable organizations to identify best practices, generate ideas for improvement, and provide a basis for measuring performance.
Benchmarking
A forma or informal approach to elicit information from stakeholders by talking to them directly.
Interviews
A financial analysis tool used to determine the benefits provided by a project against its costs.
Cost-benefit analysis
The technique utilizes a decision matrix to provide a systematic analytical approach for establishing criteria, such as risk levels, uncertainty, and valuation, to evaluate and rank many ideas.
Multicriteria Decision Analysis
The depiction in a diagram format of the inputs, process actions, and outputs of one or more processes within a system.
Flowchart
A quality management and control tool used to perform data analysis within the organizational structure created in the matrix.
Matrix Diagram
A technique used to consolidate ideas created through individual brainstorming sessions into a single map to reflect commonality and differences in understanding and to generate new ideas.
Mind mapping
Seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes.
Each project follows a defined sequence of steps and has quantified efficiency targets (cost reduction and/or profit increase).
Six Sigma
A managerial concept that blends lean with ___ to eliminate the seven kinds of wastes to achieve a defect rate of 3.4 defects or less per million opportunities.
Lean Six Sigma
DMAIC
(methodology approach)
Lean Six Sigma
Define
Measure
Analyze
Improve
Control
DMADV
(methodology approach)
Lean Six Sigma
Define
Measure
Analyze
Design
Verify
Transportation, Inventory, Waiting, Overproduction, Over-processing, Motion, Defects
TIMWOOD
Seven kinds of waste
(Lean Six Sigma)
What is one difference between Six Sigma and Lean Six Sigma?
Six Sigma is looking for efficiencies
Lean Six Sigma is looking for wastes in the processes
What is the difference between Lean Six Sigma’s DMAIC and DMADV?
DMAIC is looking to improve an existing process.
DMADV is looking to design a new process.
A method for managing knowledge work with an emphasis on just-in-time (JIT) delivery (current work) while not overloading the team members (all of the work)
KanBan
Visualize work
Limit work in process
Focus on flow
Continuous improvement
Four principles of KanBan
Developed standards for different industries for products, services, and systems to ensure quality, safety, and efficiency
International Organization for Standardization (ISO)
Equivalent to the ISO9000s quality standards
British Standard (BS)
A process improvement framework to help organizations build capability in their people and processes, with five maturity levels.
Formed by the Software Engineering Institute (SEI) of Carnegie Mellon University (CMU)
Capability Maturity Model Integration (CMMI)
What are the five levels of CMMI?
Capability Maturity Model Integration maturity levels
Initial: processes unpredictable
Managed: processes often reactive
Defined: processes as proactive
Quantitatively Managed: processes are measured and controlled
Optimizing: focus on process improvement
Formed to foster technological innovation and excellence for the benefit of humanity developed technical standards and information for the electrical, electronics, and computing industries
Institute of Electrical and Electronics Engineers (IEEE)
Seeks out customer needs, uncovers “positive” quality that impresses the customer and translates these into design characteristics and deliverable actions
Quality Function Deployment
The degree to which a set of inherent characteristics fulfill requirements.
Quality
A category assigned to products or services having the same functional use but different technical characteristics.
Grade
The basis for quality improvement as defined by Shewhart and modified by Deming
Plan-Do-Check-Act cycle
PDCA
Total cost of ownership, divided into two main categories, each with 2 subcategories.
Cost of Quality (CoQ)
What are the two main categories of Cost of Quality?
Cost of Conformance
and
Cost of Nonfconformance
What are the two subcategories of CoQ’s Cost of Conformance?
Prevention costs and Appraisal costs
What are the two subcategories of CoQ’s Cost of Nonconformance?
Internal Failure Costs and External Failure Costs
SIPOC Model
Suppliers, Inputs, Processes, Outputs, Customers
with feedback loop and requirements/measurement lists
A description of a project or product attribute and how to measure it
Quality Metrics
Used to identify the root cause of a problem.
Are used when causes are found while looking at the problem statement and asking why.
Ishikawa Diagrams
aka Fishbone Diagrams
Who sets the Specification Limits and Control Limits?
The PM and project team set the Control Limits.
The customer sets the Specification Limits.
A guideline often used for estimating activity durations during project planning.
Suggests to break down activities into intervals of seven units.
Rule of Seven
A measure of exactness
Precision
An assessment of correctness
Accuracy
Used to determine whether or not a process is stable or has predictable perfromance
Control chartsU
Used to organize facts in a way that will facilitate the effective collection of useful data about a potential quality problem
Check sheets
Training
Document processes
Equipment
Time to do it right
Examples of CoQ’s Cost of Conformance’s Prevention Costs
Testing
Destructive testing loss
Inspections
Examples of CoQ’s Cost of Conformance’s Appraisal Costs
Rework
Scrap
Examples of CoQ’s Cost of Nonconformance’s Internal Failure Costs
Liabilities
Warranty work
Lost business
Examples of CoQ’s Cost of Nonconformance’s External Failure Costs
