Executing: Resource Management

Question 1

The process of obtaining team members, facilities, equipment, materials, supplies and other resources necessary to complete project work

Answer 1

Acquire Resources

Question 2

Making personal decisions based on availability, costs, skills and experience, fit and attitude

Answer 2

Multicriteria Decision Analysis

Question 3

Purpose being to obtain team members, facilities, equipment, materials, supplies, and other resources necessary to complete project work

Answer 3

Acquire Resources

Question 4

Purpose being to improve competencies, interactions, and overall team environment to enhance project performance

Answer 4

Develop Team

Question 5

Purpose being to establish policies, procedures and documentation for managing, placing, and engaging project team members

Answer 5

Plan Resource Management

Question 6

Purpose being to track team member performance, provide feedback, resolve issues, and manage team changes to optimize project performance

Answer 6

Manage Team

Question 7

The process of improving competencies, team interaction and overall team environment to enhance project performance

Answer 7

Develop Team

Question 8

Placing the entire team at the same physical location

aka tight matrix

Answer 8

Colocation

Question 9

Contains the team’s guidelines, values, expected behaviors, and how the team members will operate as a team

Answer 9

Team Charter

Question 10

Name the five stages of team development (Tuckman ladder)

Answer 10

Forming
Storming
Norming
Performing
Adjourning (aka Mourning)

Question 11

Tuckman ladder stage: team meets and learns about the project and their formal roles and responsibilities

Answer 11

Forming

Question 12

Tuckman ladder stage: team begins to address the project work, technical decisions, and the project management approach

Answer 12

Storming

Question 13

Tuckman ladder stage: team members begin to work together and adjust their work habits and behaviors to support the team

Answer 13

Norming

Question 14

Tuckman ladder stage: teams that reach the performing stage function as a well-organized unit

Answer 14

Performing

Question 15

Tuckman ladder stage: team completes the work and moves on

Answer 15

Adjourning (aka Mourning)

Question 16

Documents members assigned to the team

Answer 16

Project Team Assignments

Question 17

Shows who is responsible and accountable for each activity

Answer 17

RACI chart

Question 18

Documents the time periods that each team member is available to work on the project

Answer 18

Resource Calendar

Question 19

The process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance

Answer 19

Manage Team

Question 20

Ability to identify, assess, and manage personal emotions of oneself, others, and groups

Answer 20

Emotional Intelligence

Question 21

Differences of opinion can be a good thing, unless they become contentious.

Team members should resolve these differences where possible, with the PM stepping in as needed.

Answer 21

Conflict Management

Question 22

Name the five levels of Conflict.

Answer 22

LEVEL 5: World War
LEVEL 4: Crusade
LEVEL 3: Contest
LEVEL 2: Disagreement
LEVEL 1: Problem to Solve

Question 23

Which level of Conflict is this?

-Information sharing and collaboration is happening
-Communication is open and fact based

Answer 23

LEVEL 1: Problem to Solve

Question 24

Which level of Conflict is this?

-Personal protection trumps collaboration
-Communication is guarded and open to interpretation
-People do not share all the information
-Bitterness

Answer 24

LEVEL 2: Disagreement

Question 25

Which level of Conflict is this?

-Winning trumps resolving
-Over generalizations are made, blaming

Answer 25

LEVEL 3: Contest

Question 26

Which level of Conflict is this?

-People take sides
-Protecting ones own group becomes the focus, instead of resolving the issue

Answer 26

LEVEL 4: Crusade

Question 27

Which level of Conflict is this?

-Someone must lose
-The parties in conflict want to destroy one another, there is little to no communication

Answer 27

LEVEL 5: World War

Question 28

Which conflict management approach is this:
retreating from conflict (lose-lose)

Answer 28

Withdraw/Avoid

Question 29

Which conflict management approach is this:
emphasizing areas of agreement, but ignoring the true problem (lose-lose)

Answer 29

Smooth/Accomodate

Question 30

Which conflict management approach is this:
pushing one’s viewpoint at the expense of others (win-lose)

Answer 30

Force/Direct

Question 31

Which conflict management approach is this:
both parties give something up

Answer 31

Compromise/Reconcile

Question 32

Which conflict management approach is this:
examining the alternatives, give-and-take (win-win)

Answer 32

Collaboration/Problem Solve

Question 33

Which form of Power is this:
formal position granted in organization or team

(aka Formal, Authoritative, Legitamte)

Answer 33

Positional power

Question 34

Which form of Power is this:
based on skill, experience, training, education, certification

Answer 34

Expert power

Question 35

Which form of Power is this:
ability to give praise, bonuses, or other items

Answer 35

Reward-oriented

Question 36

Which form of Power is this:
ability to discipline or other negative consequences

Answer 36

Punitive or coercive power

Question 37

Which form of Power is this:
respect or admiration others hold for individual, credibility gained through personality

Answer 37

Referent

Question 38

Which form of Power is this:
control of gathering or distribution of information

Answer 38

Informational power

Question 39

Which form of Power is this:
based on unique situations, such as a specific crisis

Answer 39

Situational power

Question 40

Which form of Power is this:
charm and attraction

Answer 40

Personal or charismatic power

Question 41

Which form of Power is this:
application of flattery or other common ground to win favor or cooperation

Answer 41

Ingratiating power

Question 42

Which form of Power is this:
limited freedom or movement for purpose of gaining compliance to desired action

Answer 42

Pressure-based power

Question 43

Which form of Power is this:
imposition of obligation or sense of duty

Answer 43

Guilt-based power

Question 44

Which form of Power is this:
ability to provide arguments that cause people to shift to a desired course of action

Answer 44

Persuasive power

Question 45

Which form of Power is this:
refusing to participate

Answer 45

Avoiding

Question 46

What is the difference between Leaders vs Managers?

Answer 46

Leaders motivate, inspire, and create buy-in for the organization’s strategic vision and use power and politics to accomplish the vision.

Managers are simply task oriented and only concerned with satisfying stakeholder needs.

Question 47

Which Motivational Theory is this:
employees are motivated by the expectation of positive outcomes and related rewards

Answer 47

Expectancy Theory

Question 48

Which Motivational Theory is this:
Work environment (pay, benefits and work conditions) prevents dissatisfaction only

Answer 48

Hygiene Theory (Frederick Herzberg)

Question 49

Which Motivational Theory is this:
people are motivated by either achievement, affiliation, or power, and are managed accordingly

Answer 49

Theory of Needs (McClelland)

Question 50

Which Motivational Theory is this:
people can only ascend to a higher level after fulfilling each of the lower levels

Answer 50

Maslow’s Hierarchy (triangle)

Question 51

Which Motivational Theory is this:
job for life increases loyalty

Answer 51

Theory Z (Ouchi)

Question 52

Which Motivational Theory is this:
People dislike work
People are self motivated

Answer 52

McGregor’s Theory X and Theory Y