Executing: Resource Management Flashcards

1
Q

The process of obtaining team members, facilities, equipment, materials, supplies and other resources necessary to complete project work

A

Acquire Resources

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2
Q

Making personal decisions based on availability, costs, skills and experience, fit and attitude

A

Multicriteria Decision Analysis

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3
Q

Purpose being to obtain team members, facilities, equipment, materials, supplies, and other resources necessary to complete project work

A

Acquire Resources

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4
Q

Purpose being to improve competencies, interactions, and overall team environment to enhance project performance

A

Develop Team

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5
Q

Purpose being to establish policies, procedures and documentation for managing, placing, and engaging project team members

A

Plan Resource Management

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6
Q

Purpose being to track team member performance, provide feedback, resolve issues, and manage team changes to optimize project performance

A

Manage Team

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7
Q

The process of improving competencies, team interaction and overall team environment to enhance project performance

A

Develop Team

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8
Q

Placing the entire team at the same physical location

aka tight matrix

A

Colocation

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9
Q

Contains the team’s guidelines, values, expected behaviors, and how the team members will operate as a team

A

Team Charter

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10
Q

Name the five stages of team development (Tuckman ladder)

A

Forming
Storming
Norming
Performing
Adjourning (aka Mourning)

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11
Q

Tuckman ladder stage: team meets and learns about the project and their formal roles and responsibilities

A

Forming

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12
Q

Tuckman ladder stage: team begins to address the project work, technical decisions, and the project management approach

A

Storming

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13
Q

Tuckman ladder stage: team members begin to work together and adjust their work habits and behaviors to support the team

A

Norming

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14
Q

Tuckman ladder stage: teams that reach the performing stage function as a well-organized unit

A

Performing

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15
Q

Tuckman ladder stage: team completes the work and moves on

A

Adjourning (aka Mourning)

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16
Q

Documents members assigned to the team

A

Project Team Assignments

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17
Q

Shows who is responsible and accountable for each activity

A

RACI chart

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18
Q

Documents the time periods that each team member is available to work on the project

A

Resource Calendar

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19
Q

The process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance

A

Manage Team

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20
Q

Ability to identify, assess, and manage personal emotions of oneself, others, and groups

A

Emotional Intelligence

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21
Q

Differences of opinion can be a good thing, unless they become contentious.

Team members should resolve these differences where possible, with the PM stepping in as needed.

A

Conflict Management

22
Q

Name the five levels of Conflict.

A

LEVEL 5: World War
LEVEL 4: Crusade
LEVEL 3: Contest
LEVEL 2: Disagreement
LEVEL 1: Problem to Solve

23
Q

Which level of Conflict is this?

-Information sharing and collaboration is happening
-Communication is open and fact based

A

LEVEL 1: Problem to Solve

24
Q

Which level of Conflict is this?

-Personal protection trumps collaboration
-Communication is guarded and open to interpretation
-People do not share all the information
-Bitterness

A

LEVEL 2: Disagreement

25
Which level of Conflict is this? -Winning trumps resolving -Over generalizations are made, blaming
LEVEL 3: Contest
26
Which level of Conflict is this? -People take sides -Protecting ones own group becomes the focus, instead of resolving the issue
LEVEL 4: Crusade
27
Which level of Conflict is this? -Someone must lose -The parties in conflict want to destroy one another, there is little to no communication
LEVEL 5: World War
28
Which conflict management approach is this: retreating from conflict (lose-lose)
Withdraw/Avoid
29
Which conflict management approach is this: emphasizing areas of agreement, but ignoring the true problem (lose-lose)
Smooth/Accomodate
30
Which conflict management approach is this: pushing one's viewpoint at the expense of others (win-lose)
Force/Direct
31
Which conflict management approach is this: both parties give something up
Compromise/Reconcile
32
Which conflict management approach is this: examining the alternatives, give-and-take (win-win)
Collaboration/Problem Solve
33
Which form of Power is this: formal position granted in organization or team (aka Formal, Authoritative, Legitamte)
Positional power
34
Which form of Power is this: based on skill, experience, training, education, certification
Expert power
35
Which form of Power is this: ability to give praise, bonuses, or other items
Reward-oriented
36
Which form of Power is this: ability to discipline or other negative consequences
Punitive or coercive power
37
Which form of Power is this: respect or admiration others hold for individual, credibility gained through personality
Referent
38
Which form of Power is this: control of gathering or distribution of information
Informational power
39
Which form of Power is this: based on unique situations, such as a specific crisis
Situational power
40
Which form of Power is this: charm and attraction
Personal or charismatic power
41
Which form of Power is this: application of flattery or other common ground to win favor or cooperation
Ingratiating power
42
Which form of Power is this: limited freedom or movement for purpose of gaining compliance to desired action
Pressure-based power
43
Which form of Power is this: imposition of obligation or sense of duty
Guilt-based power
44
Which form of Power is this: ability to provide arguments that cause people to shift to a desired course of action
Persuasive power
45
Which form of Power is this: refusing to participate
Avoiding
46
What is the difference between Leaders vs Managers?
Leaders motivate, inspire, and create buy-in for the organization's strategic vision and use power and politics to accomplish the vision. Managers are simply task oriented and only concerned with satisfying stakeholder needs.
47
Which Motivational Theory is this: employees are motivated by the expectation of positive outcomes and related rewards
Expectancy Theory
48
Which Motivational Theory is this: Work environment (pay, benefits and work conditions) prevents dissatisfaction only
Hygiene Theory (Frederick Herzberg)
49
Which Motivational Theory is this: people are motivated by either achievement, affiliation, or power, and are managed accordingly
Theory of Needs (McClelland)
50
Which Motivational Theory is this: people can only ascend to a higher level after fulfilling each of the lower levels
Maslow's Hierarchy (triangle)
51
Which Motivational Theory is this: job for life increases loyalty
Theory Z (Ouchi)
52
Which Motivational Theory is this: People dislike work People are self motivated
McGregor's Theory X and Theory Y