Patient Safety

Question 1

What is focus of healthcare?

Answer 1

Patient and family centred

Holistic approach

Question 2

What factors influence patient experience?

Answer 2

1. Wider healthcare system (government)
2. Hospital
3. Department
4. Staff member
   5 Patient and family

Question 3

What is medical interviewing?

Answer 3

Bridges gap between taking history and showing care

Question 4

What are the 4 habits of assessing patient needs?

Answer 4

1. Invest from beginning
   (Build rapport, adapt to them, open ended questions, explain exam)
2. Elicit patients perspective
   (Ask their view, asses understanding, explore the impacts)
3. Demonstrate empathy
   (Empathetic statement, nonverbal, open to their emotions, aware of own reactions)
4. Invest in end
   (Encourage self care, share info, do they have questions)