Conflict Management Flashcards
What is psychological conflict?
Internal conflict w/ ones self
What is interpersonal conflict?
Between 2 people
What is intergroup conflict?
Opposition between 2 groups
What is intragroup conflict?
Within a group
What is social conflict?
An individual vs. A group
What are the conflict management styles?
Accommodating Avoiding Compromising Collaborating Competing
What is competing?
Win - lose
Seek own goals regardless of others
Assertive/power/defensive/uncooperative
What is accomodating?
Give in
Appease opponent
Satisfies others/selfless
What is avoiding?
Leaves
Does not persue or address conflict
Withdraw/unassertive/uncooperative/
What is compromising?
Meet half way
Assertive/compromising
What is collaborating?
Win-win
Both parties satisfied
Cooperative/dig a little deeper
What is SBAR?
A standard approach to deal w/ conflict and improve communication between team members:
Situation
(State facts)
Background
(Explain circumstances leading up to situation)
Assessment
(What is problem?)
Recommendation
(How can we correct?)
Follow up
How to resolve conflict:
Current scenario Preferred scenario Make a plan Take action Evaluate results
