Organisational Change

Question 1

Strategic

Answer 1

Management needs to adjust strategy in order to achieve goals - may need to adjust the mission statement in response
Company may need to change:
Target market, products, how products are sold, level of global activity, partnerships

Question 2

Structural

Answer 2

Organisations find it necessary to redesign the structure of the company due to influences from the external environment
Structural change involves:
Hierarchy of authority, goals, structural characteristics, administrative procedures, management systems

Question 3

Process-orientated

Answer 3

Organisations may need to reengineer processes to achieve optimum workflow and productivity
E.g. The adoption of robotics in manufacturing
Workflow - taking raw materials and making them into products. A workflow hasn’t changed if the same products are being made but instead of people it’s by robots.

Question 4

People-Centered

Answer 4

Type of change which alters attitudes, behaviours and skills of employees
Changing people-centered involves communicating, motivating etc.
May entail changing how problems are solved, the way employees learn new skills and even how employees perceive themselves.