Johnson & Scholes Cultural Web

Question 1

Why is it used?

Answer 1

Used to map out the current culture operating within an area
After that he organisation can decide how they want the culture to be
A change in management plan can be devised to shift the culture

Question 2

What’s in the web?

Answer 2

Stories
Symbols
Rituals and routines
Power structures
Organisational structures
Controls

Question 3

Stories

Answer 3

Past events that people talk about and outside the organisation success and failures - heroes and heroines

Question 4

Symbols

Answer 4

Organisational ‘semiotics’ including …
Logos
How grand the offices are
Formal or informal dress code

Question 5

Rituals and routines

Answer 5

Behaviour and rules that signal importance

What’s supposed to happen in a given situation and what’s valued by management

Question 6

Power structures

Answer 6

Pockets of real power and influence over decisions, operations & direction. Can include social power.

Question 7

Organisational structure

Answer 7

Includes the formal organisational structure and relationships that dictate whose contributions are most valued.

Question 8

Controls

Answer 8

Internal control systems relating to …
Finance
Performance quality
Rewards/ salaries