ORALCOMM - Communication Barriers and Ways to Overcome It (7cs) Flashcards
He explained seven (7) ways to overcome barriers to communication.
Mark Williams (March 2011)
According to Mark Williams (March 2011) there are seven (7) ways to overcome barriers to communication, these are:
- Understand others see things differently to you.
- Get feedback from the receiver.
- As often as possible, speak face-to-face.
- Use language that fits the audience.
- Use the right communication channel.
- Have integrity and honesty in your communications.
- Make it easy for others to listen to you.
7CS are made by
Broom, Cutlip and Center (2012)
What are the 7Cs?
- Completeness
- Conciseness
- Consideration
- Concreteness
- Courtesy
- Clearness
- Correctness
The speaker should include everything that the receiver needs to hear, respond, react, or evaluate properly. S/he should be able to convey all pertinent details so listener or audience will be able to grasp the intended message.
Completeness
The speaker should give high regard and courtesy to audience’s background information such as his/her culture, education, religion, status, mood, feelings, and needs.
Consideration
The message should be direct or straight to the point and should be expressed in the least possible number of words.
Conciseness
Irrelevant information should not be included.
Conciseness
Effective communication is backed up by facts, figures, and real-life examples or situations.
Concreteness
The speaker can show respect to his/her receivers through understanding their culture, values, and beliefs.
Courtesy
The speaker can show respect to the listeners by demonstrating an understanding of their beliefs, values, and culture.
Courtesy
Courtesy
Use of simple and specific words to express ideas.
Clearness
Avoiding mistakes in grammar helps to boost the credibility and effectiveness of the message.
Correctness
Should eliminates negative impact on the audience.
Correctness
They are the ones who break down and destroy a conversation.
Communication Breakdowns or Communication Barriers
A same event may be taken differently by different individuals.
Perceptual Difference
Same word may mean different to different individuals.
Language Differences
The information is likely to be misinterpreted or forgotten or overlooked.
Information Overload
At times we just not listen, but only hear. For example a traveler may pay attention to one ―NO PARKING sign, but if such sign is put all over the city, he no longer listens to it. Thus, repetitive messages should be ignored for effective communication.
Inattention
In a haste to meet deadlines, the formal channels of communication are shortened.
Time Pressure
Similarly use of loud speakers interferes with communication.
Distraction/Noise
If the receiver feels that communicator is angry, he interprets that the information being sent is very bad.
Emotions
Greater the hierarchy in an organization (i.e. more the number of managerial levels), more is the chances of communication getting destroyed.
Complexity in Organizational Structure
One cannot always retain what is being told specially if he is not interested or not attentive.
Poor retention
What are the Types of Barrier?
Physical Barrier
Cultural Barrier
Language Barrier
Emotional Barrier
Gender Barrier
Organizational Barrier
Perceptual Barrier
Natural or Environmental condition that acts as a barrier in communication.
Physical Barrier
People talking too load is a kind of ______________
Physical Barrier
Refers to social and personal issues of a speaker towards communicating with others
Psychological Barrier
Shyness and lack of confidence are kinds of ____________.
Psychological Barrier
The people have different opinions.
Perceptual Barrier
The emotional state that influence your capacity to communicate effectively with others.
Emotional Barrier
It is a problem encountered by people regarding their intrinsic values, beliefs, and traditions in conflict with others.
Cultural Barriers
Inability to converse in a language that is known by both the sender and receiver.
Language Barrier
It refers to the sight, sound and other stimuli that draws people’s attention away from the intended meaning.
External Noises
This idea means that a word may have another meaning in the minds of others.
Semantic Noises
It refers to the thoughts and feelings that interfere with meaning.
Internal Noises
This barrier arises because men and women have different ways of thinking and communication.
Gender Barrier
It affects the capability of the employees as far as the communication is concerned.
Organizational Barrier
