Opportunities Based on PI

Question 1

Performance measurement

Answer 1

provides indication of an org performance in relation to specified process or outcome

Question 2

PI focus on measuring performance in three area

Answer 2

systems
processes
outcomes

Question 3

systems measure

Answer 3

foundations for caregiving - buildings, equipments, policies

Question 4

processes measure

Answer 4

all activities within the HSO intended to promote effective safe pt outcomes

ex: how many times do I have staff in waiting room or to prevent falls, completion of documentation

Question 5

outcomes measure

Answer 5

results of care, treatment, and services expressed in terms of pt expectations, needs, quality of life

does outcomes directly affect pt?

ex: want waiting time to be 15 minutes, number of falls, complaints

Question 6

continuous improvement monitoring steps

Answer 6

1. identify performance measures - quantitative
2. identify the customers (staff) for each monitored process
3. identify customers actual requirements with respect to outcomes
4. org asks whether outcomes of current process meets customer requirements (is staff being rewarded?)

Question 7

internal customers

Answer 7

individuals within the org or department who receive products or services from org

staff

Question 8

external customers

Answer 8

individuals from outside from org or departments receive products or services from within the org

patients

Question 9

customer requirements

Answer 9

factors most valued by customer
ex: charts available for physician completion
qualified clinical staff

Question 10

if ends products meet customer requirements, then what

Answer 10

no PI activities need to be performance

Question 11

if end products don’t meet customer requirements

Answer 11

PI team formed to examine process in greater details or educational program developed to fine tune org members

Question 12

QI toolbox techniques

Answer 12

brainstorming
affinity diagrams
nominal group technique

Question 13

brianstorming

Answer 13

structured, unstructured- all agree on purpose of session

Question 14

affinity diagram

Answer 14

tool for organizing and prioritizing ideas

Question 15

nominal group technique

Answer 15

allows members of a group to vote on which ideas are most important to address

Question 16

sentinel events

Answer 16

significant injury to or the death of pt or employee through avoidable causes
ex: falls, wrong site, retention of foreign object, assault