Healthcare Quality and Patient Safety

Question 1

ambulatory care

Answer 1

medical services provided outside hospital, outpt

Question 2

what is the biggest industry in the world

Answer 2

HC

Question 3

two famous reports that identified gaps and call for action

Answer 3

99- IOM To Err is Human
01- IOM Crossing the quality Chasm - new framework for redesign

Question 4

To Err is human basically stated

Answer 4

747 filled with ppl dying everyday due to healthcare errors

Question 5

IHI Triple Aim - 07

Answer 5

timely HC, better HC, less exp HC

Question 6

what did IOM publish in 2015

Answer 6

Free from Harm, Accelerating Pt Safety Improvement

follow up from two earlier reports

Question 7

what happened b/w 03-11

Answer 7

AHRQ quality reports

Question 8

cost of product or service is indirectly related to

Answer 8

perceived value

something that is simple to make will seem more exp, worth it

Question 9

what is unique as a consumer of HC, obstacle to making informed decision

Answer 9

we don’t get to choose how much we pay or who the network provider is or which ER you go to

Question 10

IOM quality definition

Answer 10

degree which HC services increase likelihood of desired health outcomes and consistent with pro knowledge

Question 11

WHO quality definition

Answer 11

degree to which health services for
individuals and populations increase the likelihood of desired health outcomes. based on evidence-based professional knowledge and is critical for achieving universal health coverage

Question 12

STEEEP framework

Answer 12

safe
Timely
Effective
Efficient
equitable
patient centered

Question 13

ECRI report identifies

Answer 13

top 10 pt safety concerns

Question 14

24 ECRI top concerns

Answer 14

1. transitioning new clinicians from education to practice
2. workarounds with barcode mediation admin sys
3. barriers to access maternal and perinatal care
4. unintended consequences of tech adopt
5. decline of phys/emot health of HC workers
6. complexity of preventing diagnostic error
7. providing equitable care for ppl with physician/intellect disability
8. delay in care due to shortages
9. misuse of syringes for oral liquid medication
10. preventing pt falls

Question 15

what cause of bankruptcy in US

Answer 15

HC

Question 16

23 how much annually spent in HC

Answer 16

about 15K

Question 17

contributors of rising HC costs

Answer 17

insurance companies have too much freedom is choosing their pricing - no gov interference

aging pop
unneeded services
delayed diagnosis

Question 18

quality management

Answer 18

processes utilized within
healthcare organizations to assess, measure, and
evaluate the quality of care provided to patients

Question 19

quality improvement

Answer 19

based on idea that
problems in quality generally “arise not from
negligence or recklessness on part of individual
workers but from the systems in which these
individuals operate

Question 20

Quality assurance

Answer 20

find and repair faculty
processes causing defective outputs

Question 21

total Quality

Answer 21

manage differently using
a customer focus, continuous improvement, and
teamwork

Question 22

performance

Answer 22

the action or process of
carrying out or accomplishing an action, task, or function

Question 23

performance improvement

Answer 23

processes and steps involved in taking identified areas needing improvement and using actionable
efforts to improve performance

Question 24

performance measurement

Answer 24

process of comparing the outcomes of an organization, work unit, or employee to pre-established
standards and goals

Question 25

quality

Answer 25

continuous process