objective 8.3-8.5

Question 1

The method used to provide care to patients, that
is, the way in which health care services are
delivered.
 Total patient care
 Functional nursing
 Team nursing
 Primary nursing

Answer 1

nursing care delivery model

Question 2

 The oldest model of providing care to patients.
 Used in critical care settings or acute medical settings
where one nurse provides total care to one or two
critically ill patients, or to a group of patients,
depending on the clinical setting, over the course of a
shift.
 The nurse, patient, and family trust one another and
work together toward specific goals.

Answer 2

total pt care (pt allocation)

Question 3

is a model for providing patient care in which
each regulated and unregulated member of the care team
performs specific tasks for a large group of patients.
 In this model, the division of nursing work is similar to the
division of work used in assembly-line systems in manufacturing.
 A charge nurse is an RN responsible for delegating and
coordinating patient care and staff on a specific unit.

Answer 3

functional nursing

Question 4

 A nurse team leader is typically responsible for coordinating
a group of regulated and unregulated personnel to provide
patient care to a group of patients.
 The members of the team report directly to the team leader,
who then reports to the charge nurse or unit manager.

Answer 4

team nursing

Question 5

Organizing patient-care delivery that optimizes
relationship-based care, in which one nurse functions
autonomously as the patient’s primary nurse
throughout the hospital stay

Answer 5

primary nursing

Question 6

involves planning for recruitment, hiring,
deploying, and retaining personnel to meet the needs
of patients

Answer 6

staffing

Question 7

is the implementation of the staffing plan.

Answer 7

scheduling

Question 8

 Nursing-sensitive indicators
 Quality of work life
 Quality of patient care
 Relations with management
 Cumulative effect of work conditions
 Mandated nurse–patient ratios
 Staffing plan to project nursing needs on a unit over a specific
period of time

Answer 8

nurse staffing

Question 9

Conceptual approach of accomplishing
the work to be done on a unit

Answer 9

staffing plan

Question 10

what are hospital factors affecting staffing?

Answer 10

 Size of the hospital
 Type of hospital
 Urban or rural location
 Volume of patients and
acuteness of illness
 Extent of use of technology

Question 11

Determine correct number of full-time and
part-time positions that will be needed.
 Calculate productive hours:
 Direct care hours
 Indirect care hours
 Calculate nonproductive hours.

Answer 11

calculation of FTEs

Question 12

The acquisition of a role requires an individual to assume the
personal as well as the formal expectations of that specified role or
position.
 Many individuals function with multiple roles.

Answer 12

role theory

Question 13

Creates an environment for misunderstanding and
hinders effective communication

Answer 13

role ambiguity

Question 14

Employees know what is expected of them but are either
unable or unwilling to meet those expectations because of differences in
personal values and/or behaviour fit

Answer 14

role conflict

Question 15

Time-dependent; that is, the more complex the role,
the longer it may take to assimilate into that role

Answer 15

role acquisition

Question 16

clear role expectations and perceive that their
contributions are valued

Answer 16

role clarity

Question 17

must
reflect current
practice guidelines.
beyond
your own need to
be understood.

Answer 17

position descriptions

Question 18

 Seems like a simply task but can actually be tough!
 Meet the needs of the organization
 Have the same values as the organization
 The cost of recruiting and orienting staff drive home the
importance of selecting appropriate individuals
 Interviewing is important

Answer 18

selecting staff

Question 19

what are the responsibilties of the interviewer?

Answer 19

 Prescreen applicant.
 Prepare for interview.
 Control the environment.
 Clarify roles.
 Use listening skills.
 Be honest.
 Provide closure.
 Inform applicant when he or she will be notified.

Question 20

what are the responsibilities of the applicatn?

Answer 20

 Arrive on time and
dressed appropriately.
 Review mission and
goals of organization.
 Prepare questions in
advance.
 Be honest.
 Note appreciation for
interview.

Question 21

what is the manager role?

Answer 21

 Developing staff
 Performance Appraisals
 Coaching

Question 22

Individual evaluation of work
performance.
Usually done annually. Should be more
often
Time to provide feedback.
Can be used in labor relation issues

Answer 22

performance appraisals

Question 23

is a process in which a
manager helps others learn, think
critically, and grow through
communications about
performance
 Involves the development of an
individual’s skills within an
organization
 Personal approach
 Individual or a team approach
 Learned behaviour

Answer 23

coaching