OBH Chapter 4

Question 1

Which three terms show a close relation to moods emotions and OB:

Answer 1

Affect : Generic term that covers a broad range of feelings people experience, including both emotions and moods.
Emotion: Brief, intense feelings directed at someone or something, usually accompanied by distinct expressions. Action oriented.
Mood: Longer less intense feelings and often a lack of contextual stimulus

Question 2

Name some sources of emotions and moods:

Answer 2

Personality
Day and time
Weather
Stress
Social activities
Sleep 
Exercise
Age
Gender

Question 3

Give an example of expression of emotions at work that is not real but is expected at certain jobs

Answer 3

Emotional labor, faking an expression at the job
emotional dissonance, faking an emotion while feeling the opposite
Surface acting smiling while you do not feel like smiling
Deep acting: Trying to modify true inner feelings based on display rules

Question 4

Emotional intelligence(EI) is a person’s ability to:

Answer 4

Be self-aware
Detect emotions in others
Manage emotional cues and information

Question 5

How does EI have his positive and negative contribution in OB?

Answer 5

In favor:
It has an intuitive appeal 
It predicts criteria that matter
It is biologically based
Against
It is too vague a concept
It cannot be single-handedly measured 
EI It's validity is suspect