OBH Chapter 11

Question 1

What is communication?

Answer 1

Conveying and understanding a message by a sender and receiver respectively.

Question 2

Which 8 key parts are in the communication process?

Answer 2

o The sender
o Encoding
o The message
o The channel
o Decoding
o The receiver
o Noise  
o Feedback

Question 3

What are basically the three directions of communication?

Answer 3

o Downward, from a superior to an employee
o Upward, From an employee to a superior
o Lateral Amongst people from the same level

Question 4

What are the main ways of communicating?

Answer 4

o Interpersonal communication
  o Oral communication
  o Written communication
  o Nonverbal communication
o Organizational communication
  o Formal small-group networks
  o Grapevine
  o Electronic communications

Question 5

Which barriers are there that can retard or distort effective communication?

Answer 5

o Filtering 
o Selective perception
o Information overload
o Emotions
o Language 
o Silence
o Communication Apprehension

Question 6

Which cultural barriers are there in communication?

Answer 6

o Semantics, words mean different things
o Word connotation, words imply different things
o Tone differences
o Tolerance

Question 7

What is the different between high and low context culture?

Answer 7

High-context culture: Non-verbal; what is not said may be more important than what is said.
Low-context culture Essentially rely on spoken and written words.