OBH Chapter 3

Question 1

Define the word Attitude?

Answer 1

Evaluative statements about objects, people or events which reflect how one feels about something

Question 2

Which three components of attitudes are there?

Answer 2

Cognitive component: Belief in the way things are
Affective component: emotional or feeling segment of an attitude
Behavioral component: an intention to behave in a certain way

Question 3

What is Cognitive dissonance?

Answer 3

Any incompatibility an individual might perceive between two or more attitudes

Question 4

What are the most powerful moderators of attitudes relationships?

Answer 4

The importance of the attitude
Correspondence to behavior
Its accessibility
Social pressures
Whether or not a person has direct experience with the attitude.

Question 5

Which attitudes are most important for OB?

Answer 5

Job satisfaction
Job involvement: feeling psychologically identified with the job.
Organizational commitment
Perceived organizational support(POS): the idea that the organization values the employer and cares about his well-being.
Employee engagement: the individual’s involvement with, satisfaction with and enthusiasm for the work one does.

Question 6

Which dimensions holds organizational commitment?

Answer 6

Affective commitment: Emotional attachment and believe in its values
Continuance commitment: perceived economic value
Normative commitment: Obligation to remain for moral or ethical reason (they can’t do it without me)

Question 7

What is Job satisfaction?

Answer 7

A positive feeling about a job resulting from an evaluation of its characteristics.

Question 8

Which two commonly used methods of measuring job satisfaction are there?

Answer 8

Single global rating: Responding to a simple question with a scale of 1 to 5. (provide the least time)
Summation of job facets: Scoring 1 to 5 of different facets and summarizing this, all on a standardized scale. (provides the chance to zoom in on facets)

Question 9

Explain the ‘exit-voice-loyalty-neglect’-framework

Answer 9

Framework for understanding the consequences of dissatisfaction

• Exit: Behavior toward leaving the company
• Voice: Actively attempting to improve conditions
• Loyalty: Passively waiting for improvements
• Neglect: Allowance of things to worsen