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Question 1

explain the diffrence between emotions, moods and stress

Answer 1

emotions- a strong feeling directed toward someone or something
moods- generalized positive & negiative feelings or state of mind that may persist for some time
stress- a state of tension experiences by individuals facing extroordinary contrast of oppurtuinties

Question 1

explain the three common aspects of job satisfaction

Answer 1

• workitself
• supervison
• coworkers

Question 2

list four potential stressors at work

Answer 2

• excessively high or low task demands
• role conflicts
• poor interpersonal realtionships
• to slow or too fast career

Question 3

explain the diffrenece between construcive and destrucitve stress

Answer 3

constructive stress
* acts as a positive influence
* can be energizing and performance enhancing

deconstrutive stress
* acts as a negitative influence
* breaks down a persons physical and mental systems
* can lead to job burnout and or workplace rage

Question 4

define perception

Answer 4

the process through which people will recive, organizational and interpret information from the enviroment

Question 5

define sterotypes and list two typical sterotypes in the office

Answer 5

occurs when someone is identified with a group or category and oversimplified attributes associated with the group or category are used to describe

typical sterotype in offices
- racial and ethinc sterotypes
- ability sterostypes
- age sterotypes

Question 6

3 ways to make a good impression

Answer 6

• dress in a positive way
• make eye contacr and smile when engaged in coversation
• display high level of energy suggestive of work commitment and initative

Question 7

motivation

Answer 7

the forces within in the indivudal that account for the level, direction and persistient effort expendaded work

Question 8

rewards

Answer 8

a work out come of positive value in the indivdual

Question 9

extrinstic rewards

Answer 9

• valued outcomes given to someone by another person

Question 10

insintric rewards

Answer 10

valued outcome that occurs

Question 11

define control

Answer 11

• the process of measurinf performance & taking action to ensure desired results
• a positve and necessary role in the managment process
• ensures that the right things happen in the right way at the right time

Question 12

progress displine

Answer 12

• time reprimand to the severity and frequency of the employees infractions
• seeks to achive compliance with least exterme reprimand possible

Question 13

attendance policy at school is an example of what

Answer 13

progress discpline

Question 14

what is step 1 in the control process

Answer 14

Step 1- establishing objectives and standards
Output standards
Measure performance results in terms of quantity, quality cost or time

Question 15

what is step 2 in the control process

Answer 15

Step 2 - measuring actual performance
Must identify significant differences between actual results and original plan
Effective control requires measurement

Question 16

what is step 3 in the control process

Answer 16

Step 3 - comparing results with objectives and standards
Need for action reflects the difference between desired performance and actual performance
Comparison methods
Historical comparison (what happened before)
Relative comparison (what others are doing )
Engineering comparison (company procedures)

Question 17

what is step 4 in the control process