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petros classes exam review > nyfw > Flashcards

nyfw Flashcards

1
Q

define discrimination

A

occurs when someone is denied a job or job assignment for reasons that are revelant

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2
Q

define prejudice

A

making judgments having negative attidues about a person from a diverse group

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3
Q

explain graphic rating scale

A
  • uses checklists or traits or charateristics to evaluate performance
  • relatively quick & easy to use
  • however issue of questionable reliability & validality
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4
Q

explain behaviour anchared rating scale (bars)

A
  • describe actual behaviours that exemplify various levels of performance achivent in a job
  • more reliable & valid than graphic rating scales
  • helpful in training people to master job skills
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5
Q

explain multi-person comparisons

A
  • formally compare one persons performance with that of one or others
  • types of multi person comparisons
  • ranting ordering
  • paired comparisons
  • foced distrubutions
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6
Q

explain peer appraisal

A
  • occurs when people who work regularly & directly with a job holder are invloved in appraisal
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7
Q

explain 360 degree feedback

A
  • occurs when superiors, subordinates, peers & even internal & external customers invloved in the appraisal of job holders performance
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8
Q

explian upward appraisial

A

occurs when subordinates reporting to the jobholder are invloved in the aprasisal

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9
Q

explian human capital

A
  • is the economic value of people with job relevant abiilites knowledge ideas energies and commitments
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10
Q

explain mentoring

A
  • assigns earsly career employees as proteges to more senior ones
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11
Q

explian modelling

A
  • uses personal behaviour to demonstrates the performance expected of others
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12
Q

explain recruitment

A
  • set of activites designed to attract a qualified pool of job aplicants
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13
Q

explain internal recruitment + example

A
  • canididates are sought from within the organization ( posting in a work room or email employees
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14
Q

explian external recruitment + example

A

candaites are sought from outsides the hiring organization (ad in a newspaper)

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15
Q

explain effective communication

A
  • intended meaning of sender = interpreted meaning of receiver
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16
Q

effecient communication

A
  • occurs at a minimum resources cost in terms of resources
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17
Q

explain fiedlers contegiency model

A
  • determined that good leadership depends on a good mix between leadership styles and situational demands
  • believes leadership style
  • task motivated leaders
  • realtionship motivates leader
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18
Q

explain hersey model

A
  • leaders adjust their styles depending on the readiness of there followers to perrformance in a given situation
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19
Q

define the six diffrent types of pwer

A

reward power, coercive power, legitamate power, person power, expert power, referent power, relationtional power

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20
Q

reward power

A
  • capable of offering something of value
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21
Q

coercive power

A
  • capable of delvering punishment on the holding positive outcomes
22
Q

legitimate power

A
  • organizational position or status confers the right to control
23
Q

person power

A
  • based on the unique personal quailites that a person brings to a leadership situation sources of personal power
24
Q

expert power

A

capacity to influence others because of ones knowledge and skills

25
Q

referent power

A

capacity to influence others because they admire you and want to identify positivity

26
Q

relational power

A
  • the ability to function well as a team working towards a collective goal
27
Q

define the communication process

A
  • interpersonal process of sending and reciving symbols with messages attached to them
28
Q

verbal communication

A
29
Q

define communication barriers

A

failure to reconize non verbal signals
- examples: gestures, facial experssions & pody postures
- mixed messges (words and non verbal signals communication of diffrent things
- what is a way we communicate non verbally everyday

physical distractions
- include interruptions from telephone cals, drop in, visitors etc
- can interfere with the effectiveness of a communication attempt
- can be avioded/ minimized through propper planning

status effect
- when an organizations hiearchy of authority a barrier to effective communication
- filtering - internalization distortion of information to make it apperar favourable to the recipent

30
Q

define nonverbal

A
31
Q

ethical leadership

A
32
Q

define physical distractions

A
33
Q

Define status effects

A
34
Q

define ethical

A

ethical leaderhsip adhers to moral standards meeting the rest of good rather than bad and right rather than wrong

35
Q

describe decision making tools

A
36
Q

define authority

A
37
Q

define consulitave

A
38
Q

define noise

A

semantic problems (how worlds are interpreted)
absence of feedback not having the oppurtunites to correct impressions
improper channels
physical distractions
cultural diffrences

39
Q

describe what messages work best for written and spoken channels

A
  • are complex to diffcult to convert
  • attempt to create a supportive inspirational climate
40
Q

explian social loafing

A
  • the tendency of peop;e to aviod reposnsibility by free riding in groups
41
Q

define formal

A

offically reconized and supported by the organization

42
Q

define informal

A

unoffical and emerges from relationships shared intrest amoung others

43
Q

majority rule

A

the idea with the most votes

44
Q

minority rule

A
45
Q

unanimity

A

everyone agrees

46
Q

consensus

A

one method favoured by most and other memebers agree to respect

47
Q

defiine cross-functional team

A

members come from diffrent functional units of an organization

48
Q

define committee and example

A

peop;e outside their daily job assignments work together in a small team for a specfic purpose

49
Q

define virtual team

A

people who work together and solve problems through largely computer mediated rathe than face to face interactions

50
Q

define norms

A

-behaviour expected of team members
- rules or standards that guide behaviour may result in team sanctions

51
Q

define synergy

A

the creationof a whole greater than the sum of its indviduals parts

52
Q

list the 5 steps in the team life cycle

A

forming- initial orientation
storming- conflict over tasks and ways of working as a team
norming- consolidation around task and operating signals
performing- teamwork and focused task
adjourning - task accomplishment and eventual disagreement

petros classes exam review (15 decks)

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