Module 2: BPMN

Question 1

What are events in BPMN?

Answer 1

Events are things that happen instantaneously and are represented by a circle

Question 2

What are activities in BPMN?

Answer 2

Activities represent work units with a duration and are represented by rounded rectangles.

Question 3

What is a sequence?

Answer 3

A sequence is one event followed by another

Question 4

Name the two types of process modeling?

Answer 4

1. Application system design
2. Organizatoinal design

Question 5

What is organizational design in process modeling?

Answer 5

These are businss-oriented models built to improve understanding, communication and benchmarking. The target audience includes managers, process owners, business analysts. There are no IT-aspects

Question 5

What are arcs in BPMN?

Answer 5

Arcs are sequence flows that show which event/activity follows another one. These are represented by arrows with a full arrow-head

Question 6

What are application system designs?

Answer 6

These models are IT-oriented and used for automation. They are built by engineers and developers and contains implementation details to be used as a BPMS.

Question 7

What is a XOR-split?

Answer 7

This is an exclusive split, displayed as an X in the diamned. Specify condition that branch is taken.

Question 7

What is a gateway in BPMN?

Answer 7

This means that there is a gating mechanism that allows/disallows the passage of takens through a gateway. Once the token arrives at a gateway, they can be split apart on output (split gateway) or merged together (join gateway). Displayed as diamonds with symbols in it

Question 8

What is Parallel execution?

Answer 8

This is when activities can be performed simultaneously, in parallel, the AND gateway is used. Diamond with a + mark.

Question 9

What is synchronization?

Answer 9

This means waiting for a number of tokens to arrive and merg them into one token.

Question 10

What is a functional perspective in BPMN?

Answer 10

This is an indication of what activities should happen in the process

Question 11

What is a control-flow perspective?

Answer 11

This indicates when activities should occur

Question 12

What is a data perspective in BPMN?

Answer 12

This shows which information artifacts are required to perform an activity

Question 13

What are data objects?

Answer 13

This is information flowing in and out of activities. Can be depicted as documents with the upper-right corner folded over.

Question 14

What is a data store?

Answer 14

This is a place containing data objects that need to be persisted beyond the duration of a process instance. This is represented as an empty cylinder with a triple upper border. There are connected to activities through data associations.

Question 15

What are resources and name and describe the two types of resources?

Answer 15

Resources are anyone/anything involved in the performance of a process activity.

Active resources perform activities autonomously

Passive resources are just involved in performing the activity.

Question 16

What is a message flow?

Answer 16

Thhis represents a flow of information between two seperate resource classes (pools). They are depicted as dashed lines .

Question 17

What is the difference between private processes/white box pools and public processes/black box pools?

Answer 17

White box pools show how effectively the seller organization participates in its part of the process

Black box pools hides how organizations actually participate in the model. Message flows must stop at edge of black box.

Question 17

What is business process management?

Answer 17

This is overseeing how work is performed to achieve consistent outcomes and take advantage of improvement opportunities.

Question 18

Name 5 common categories of business processes?

Answer 18

1. Order-to-cash
2. Quote-to-order
3. Procure-to-pay
4. Isue-to-resolution
5. Application-to-approval

Question 19

What is order-to-cash?

Answer 19

This process starts with the customer’s order being submitted and ends in payment. May include verification, shipment and delivery

Question 20

What is quote-to-order?

Answer 20

The customer requests price quotes and ends with a placed order. Often for bigger purchases

Question 21

What is issue-to-resolution?

Answer 21

This process starts with customer voicing issues and ends until issue has been resolved

Question 21

What is procure-to-pay?

Answer 21

This starts with the determination that a product/service needs to be purchased and ends with delivery and payment.

Question 21

What is application-to-approval?

Answer 21

This starts with request for privilage, ends with approval/denial.

Question 22

Describe the business process management lifecycle?

Answer 22

1. Process identification (process architecture)
2. Process discovery (As is process)
3. Process analysis
4. Process redesign (To-be process model)
5. Process implementation
6. Process monitoring and controlling