Chapter 2: Global e-business & Collaboration Flashcards
What are enterprise applications?
These are systems spanning functional areas and focus on executing business processes across the firm. It includes all levels of management.
What are enterprise systems and enterprise resource planning (ERP) systems?
These systems integrate business processes in all 4 major bsuiness arease into a single software system
What are supply chain management systems?
These systems help manage relationships with suppliers by sharing information about orders, production, inventory etc.
What are interorganizational systems?
These are systems where both the company and other companies/customers can find information
What are customer relationship management (CRM) systems?
These are systems that provide information to coordinate all processes where customers are involved and service to optimize revenue.
What are knowledge management systems?
These are systems that collect all information and experiences and makes it available for everyone who needs it. This is done to optimize the production process
What is e-business?
This is the use of digital technologies to perform major business processes
What is e-commerce?
buying and selling of goods and services over the internet
What is e-government?
The use of internet to enable government relationships online
What is a wiki?
This is a website enabling users to contribute without web page development or programming knowledge
What is structured knowledge?
This is knowledge in form of documents
What is tacit knowledge?
This is unstructured knowledge that has to be learned.
What is information systems department?
organizational unit for IT services
What is a CTO?
This is the senior officer who manages the use of information technology in a firm
What is a chief security officer?
This is the sernior officer in charge of information systems security
