Module 16: Communication/Customer Service

Question 1

Analytical Communicator

Answer 1

prefers to work with real numbers, facts, data, and places very little emphasis on feelings

Question 2

Intuitive Communicator

Answer 2

prefers to look at big picture, sometimes redult in more questions too broad

Question 3

Functional Communicator

Answer 3

prefers an organzied approach work with timelines/detailed plans, uses step by step method most effective

Question 4

Personal Communicator

Answer 4

uses emotional language and connections, cares what people think/feel to information often good listeners

Question 5

Standard Elements of Business Letters

Answer 5

heading, opening, body, closing

Question 6

Defense Mechanisms

Answer 6

denial, regression, projection, displacement, repression, and sublimation