Module 14 - Preparing For Your New Career

Question 1

According to the module, which of the following are essential success factors in teamwork in the PSAP except?

A. Team leadership that clearly identifies the common goal
B. Every team member needs to be able to have down time away from the otherteammates
C. Team members must know and understand their role (and that of others) in the common effort
D. Teammates must communicate and coordinate their efforts to produce a seamless performance

Answer 1

B. Every team member needs to be able to have down time away from the otherteammates

Question 2

According to the module, what are possible sources for interpersonal conflict in a PSAP?
A. Harassment
B. Discrimination
C. Personality clashes
D. All of the above

Answer 2

D. All of the above

Question 3

Who ultimately controls your state of mind?
A. Close friends and relatives
B. Yourself
C. People around you who annoy you
D. Your direct supervisor

Answer 3

B. Yourself

Question 4

The purpose of Critical Incident Stress Debriefing (CISD) is:

A. To lessen the overall impact of an event, and accelerate recovery in normal people who are having
normal reactions to abnormal events
B. To allow PSAP staff the opportunity to train up on difficult incident
C. To assign blame where it belongs in an incident gone wrong
D. To see what went wrong in an incident

Answer 4

A. To lessen the overall impact of an event, and accelerate recovery in normal people who are having
normal reactions to abnormal events

Question 5

According to the module, there are many sources of professional development. One source is:

A. Reaching out and utilizing networking opportunities, as appropriate
B. Review of professional publications about public safety communications
C. Feedback from supervisor about on-the-job performance
D. All of the above

Answer 5

D. All of the above