Module 1 - APCO

Question 1

According to the APCO Public Safety Telecommunicator 1 textbook, the term “PSAP” stand for:
A. Public Servant ANSWERing Place
B. Public Safety Access Point
C. Public Servant Access Point
D. Public Safety ANSWERing Point

Answer 1

D. Public Safety ANSWERing Point

Question 2

According to the APCO Public Safety Telecommunicator 1 textbook, “Professionalism” is defined
by:
A. Who you think you are, what you don’t do and how others perceive you
B. Who you are, what you do and how others perceive you
C. Who you are not, what you do and how others perceive you
D. Who you try to be, what you think you do and how you perceive yourself

Answer 2

B. Who you are, what you do and how others perceive you

Question 3

As stated in the APCO Public Safety Telecommunicator 1 textbook, Ethics involves an individual’s:
A. Public, professional and departmental rules of conduct
B. Personal, unprofessional and organizational rules of conduct
C. Personal, professional and organizational rules of conduct
D. Public, unprofessional and organizational rules of conduct

Answer 3

C. Personal, professional and organizational rules of conduct

Question 4

According to the APCO Public Safety Telecommunicator 1 textbook, the operational relationship between telecommunicators, supervisors and managers is defined as the PSAP’s:
A. Chain of Conduct
B. Chain of Ethics
C. Chain of Command
D. Chain of Composure

Answer 4

C. Chain of Command

Question 5

According to the APCO Public Safety Telecommunicator 1 textbook, the vital services of a public safety communications system are to provide communication between the PSAP and:
A. The public, agency personnel, other agencies and supportservices
B. The public, agency personnel, other agencies and media
C. The public, other agencies, the media and support services
D. The public, agency personnel, private industry and the media

Answer 5

A. The public, agency personnel, other agencies and supportservices

Question 6

As stated in the APCO Public Safety Telecommunicator 1 textbook, the term “vital services” defines the primary functions or tasks of:
A. Private safety communications systems
B. Public safety communications systems
C. Private security communications systems
D. Public security communications systems

Answer 6

B. Public safety communications systems

Question 7

According to the APCO Public Safety Telecommunicator 1 textbook, a policy is a:
A. Guide to thinking
B. Guide to consider
C. Guide to action
D. Guide to operation

Answer 7

A. Guide to thinking

Question 8

According to the APCO Public Safety Telecommunicator 1 textbook, a procedure is a:
A. Guide to thinking
B. Guide to consider
C. Guide to action
D. Guide to operation

Answer 8

C. Guide to Action