Hamilton Fire Department Communication Division

Question 1

According to the HFD Communications Repair Call-Out Procedure, Section B, the U.P.S. (Uninterruptible Power Supply) is located:

A. Station 4
B. MATC - Communications Division – 3
rd Floor Server Room
C. MATC – 1st Floor Server Room
D. MATC – Radio Shelter

Answer 1

C. MATC – 1st Floor Server Room

Question 2

According to the HFD Communications Repair Call-Out Procedure, Section B, if there are issues with the 9-1-1 Circuits, Communications personnel are to contact:

A. Bell 24/7 Repair phone number
B. 9-1-1 Surveillance & Maintenance Centre
C. Motorola SSC
D. None of the above

Answer 2

B. 9-1-1 Surveillance & Maintenance Centre

Question 3

According to the HFD Communications Repair Call-Out Procedure, Section A, if there are issues with the CISCO IP Telephony, Communications personnel are to contact:

A. Bell 24/7 Repair phone number
B. 9-1-1 Surveillance & Maintenance Centre
C. I.T. Help Desk
D. None of the above

Answer 3

C. I.T. Help Desk

Question 4

According to the HFD Communications Repair Call-Out Procedure, Section A, if there are issues with the Communications Centre AVAYA Phones, Communications personnel are to contact:

A. Bell 24/7 Repair phone number
B. 9-1-1 Surveillance & Maintenance Centre
C. I.T. Help Desk
D. None of the above

Answer 4

A. Bell 24/7 Repair phone number

Question 5

According to the HFD Communications Repair Call-Out Procedure, Section B, if there are problems relating to emergency generators at Fire Stations or at a transmitter site, Communications personnel are to relay the information to the:

A. Facilities Department
B. Duty Officer
C. Deputy Chief of Operations
D. I.T. Help Desk

Answer 5

A. Facilities Department

Question 6

According to the HFD Communications Repair Call-Out Procedure, Section A, if there are any issues with the NICE Recording system, the following is the initial contact point for all NICE System trouble reporting M-F, 08:30-16:30:

A. Bell 24/7 Repair phone number
B. Roger Knapman
C. I.T. Help Desk
D. Motorola Service Support Centre (SSC)

Answer 6

B. Roger Knapman

Question 7

According to HFD Communications Repair Call-Out Procedure, Section B, MATC Emergency Generator issues are to be treated as a lower priority.

A. True
B. False

Answer 7

B. False

Question 8

According to HFD Communications Repair Call-Out Procedure, Section A, Mach Alert is considered to be Mission Critical.

A. True
B. False

Answer 8

A. True

Question 9

According to the HFD Communications Repair Call-Out Procedures, which item is NOT mission critical?

A. CAD System
B. Paging System
C. MTO Compass Cameras
D. Skyhawk

Answer 9

C. MTO Compass Cameras

Question 10

According to the HFD Communications Repair Call-Out Procedures, how are non mission critical items defined?

A. Not important
B. Equipment does not belong to the HFD
C. Equipment is not maintained by Corporate IT
D. Interruption or failure will not cause a significant impact to incident response

Answer 10

D. Interruption or failure will not cause a significant impact to incident response