Mod 12 Proj Stakeholder Mgmt (33)

Question 1

1) Paul is developing the stakeholder management strategy for his project. Which of the following would be an appropriate tool or technique to use?

a. Stakeholder analysis matrix
b. Monte Carlo simulation
c. Stakeholder register
d. Issue log

Answer 1

a. Stakeholder analysis matrix

Correct. The best answer choice is A. The stakeholder analysis matrix is a tool and technique used in the Identify Stakeholders process

Question 2

2) Which of the following steps of analyzing stakeholders involves considering stakeholder reactions to various situations?

a. Identify advocates
b. Classify stakeholders
c. Identify stakeholders
d. Assess support

Answer 2

d. Assess support

Considering how each stakeholder would react in various situations will allow you to determine the best way to influence them to enhance their support for your project and minimize any negative influence they might exert.

Question 3

3) All the following are important actions to take to keep your stakeholders satisfied except

a. Clarify and resolve issues in a timely manner.
b. Address stakeholder concerns before they escalate.
c. Actively manage stakeholder expectations.
d. Make sure they receive team member status reports weekly.

Answer 3

d. Make sure they receive team member status reports weekly.

Not all stakeholders should receive status or progress reports. Follow the Communications Management plan.3) All the following are important actions to take to keep your stakeholders satisfied except

Question 4

4) Before Duane’s project team begins the planning work of the project, they created two documents. The first of these was the project charter. What was the other one?

a. Project management plan
b. Stakeholder register
c. Risk register
d. WBS

Answer 4

b. Stakeholder register

The best answer choice is B. The Initiating Process Group contains only two processes: Develop Project Charter and Identify Stakeholders. The outputs of those processes are the project charter and the stakeholder register.

Question 5

5) Which input records information on stakeholder identification information and their category?

a. Enterprise environmental factors
b. Stakeholder register
c. Stakeholder management plan
d. Lessons learned
You Answered Correctly!
Correct. The stakeholder register lists stakeholder identification information and its category.

Answer 5

b. Stakeholder register

Correct. The stakeholder register lists stakeholder identification information and its category.

Question 6

6) Which of the following is a goal of project stakeholder management?

a. To evenly distribute work among all stakeholders
b. To discipline ineffective stakeholders
c. To engage stakeholders in project decisions and execution
d. To conceptualize a project that will involve stakeholders

Answer 6

c. To engage stakeholders in project decisions and execution

Correct. Ultimately, the goal of project stakeholder management is to maintain stakeholder satisfaction during the execution of your project, and the ability to maintain this satisfaction relates to engaging stakeholders in project decisions and execution.

Question 7

7) The classification of stakeholders based on their power, urgency, and legitimacy is a product of which of the following

a. Stakeholder matrix
b. Stakeholder register
c. Salience model
d. Power/influence grid

Answer 7

c. Salience model

Correct. The best answer choice is C. The salience model is used to classify stakeholders based on their power, urgency, and legitimacy.

Question 8

8) Which stakeholder categories would be appropriate for a project sponsor?

a. Observer, supporter
b. Driver, resistor
c. Driver, advocate
d. Supporter, neutral

Answer 8

c. Driver, advocate

Correct. The sponsor has the authority to determine the direction of the project, and as a project champion, advocate for the project.

Question 9

9) During the life cycle of the project, Robert has been devoting a lot of time to managing stakeholder engagement using active listening and trust building. These are examples of which of the following?

a. Lessons learned
b. Communication management
c. Conflict resolution
d. Interpersonal skills

Answer 9

d. Interpersonal skills

The best answer choice is D because active listening and trust building are considered interpersonal skills.

Question 10

10) Project team members are also considered stakeholders in the project. Of the following processes, which one is not included in the Project Human Resource Management knowledge area?

a. Acquire Project Team
b. Develop Project Team
c. Identify Stakeholders
d. Manage Project Team

Answer 10

c. Identify Stakeholders

Correct. The best answer choice is C because it is the only process not included in the Project Human Resource Management knowledge area.

Question 11

11) Which of the following best describes the process of Control Stakeholder Engagement?

a. Overseeing the relationships of stakeholders and adjusting tactics and plans for engaging stakeholders
b. Communicating with stakeholders to meet their needs and expectations, and addressing issues as they arise
c. Developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle
d. Identifying the people, groups, or organizations that could impact, or be impacted by a project.

Answer 11

a. Overseeing the relationships of stakeholders and adjusting tactics and plans for engaging stakeholders

Control Stakeholder Management is the process of monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.

Question 12

12) Discussing needs and expectations with stakeholders, addressing issues, and fostering engagement are aspects of

a. Controlling stakeholder engagement
b. Identifying stakeholders
c. Planning stakeholder engagement
d. Managing stakeholder engagement

Answer 12

d. Managing stakeholder engagement

Managing stakeholder engagement is the process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project life cycle.

Question 13

13) Which of the following would not be considered an input to the Manage Stakeholder Engagement process?

a. Issue log
b. Change log
c. Stakeholder management plan
d. Organizational process assets

Answer 13

a. Issue log

Correct. The best answer choice is A. All of the choices listed are inputs to this process except the issue log, which is an output.

Question 14

14) Melody is working with 30 key stakeholders in a highly complex architectural project. These stakeholders each have varying degrees of architectural, design, and engineering experience, and each has his or her own opinion of how the project should be executed to achieve the final result. In addition, several of the stakeholders have experience in procurement and are suggesting potential vendors for various aspects of the procurement needs on the project. Because of this difference in opinion, it is becoming increasingly difficult for Melody to resolve issues related to all stakeholders all the time. In an effort to address this situation, Melody has established three project coordination managers and assigned a set of 10 stakeholders to each to manage their expectations. Melody has also provided each group manager with a document consisting of the approach to maintain and increase the support of stakeholders and to manage the stakeholder engagement. In this scenario, what information has Melody provided to her stakeholder group managers?

a. Stakeholder management plan
b. Project management plan
c. Stakeholder register
d. Procurement management plan
You Answered Correctly!
Correct. The best answer choice is A. The information Melody has provided represents a management plan her group managers can use to manage the stakeholder expectations.

Answer 14

a. Stakeholder management plan

Correct. The best answer choice is A. The information Melody has provided represents a management plan her group managers can use to manage the stakeholder expectations.

Question 15

15) Connie is examining the work performance data on her project. She will use this as an input to which of the following processes?

a. Control Stakeholder Engagement
b. Plan Stakeholder Management
c. Manage Project Team
d. Control Communications
You Answered Correctly!
Correct. The best answer choice is A because work performance data is an input to Control Stakeholder Engagement.

Answer 15

a. Control Stakeholder Engagement

Correct. The best answer choice is A because work performance data is an input to Control Stakeholder Engagement.

Question 16

16) You have been named project manager for a new project involving automating the inventory system for a large auto parts manufacturer. The executives are happy about this new project’s potential, but the warehouse employees are fearful that the automated system will result in a loss of jobs. What should you do to help reduce this fear?
a. Ask the project sponsor what the best practice would be
b. Include a representative of the warehouse workers as a stakeholder
c. Create an impact document
d. Tell the warehouse workers not to worry
You Answered Correctly!
Correct. The best answer choice is B. Because the warehouse workers have some degree of power and influence in the success of the company, and of the project, they should be considered stakeholders in the success of the project.

Answer 16

b. Include a representative of the warehouse workers as a stakeholder

Correct. The best answer choice is B. Because the warehouse workers have some degree of power and influence in the success of the company, and of the project, they should be considered stakeholders in the success of the project.

Question 17

17) Which of the following control management engagement outputs is necessary to analyze the level of stakeholder support and participation on a project?
a. Project documents updates
b. Work performance information
c. Change requests
d. Organizational process assets updates
You Answered Correctly!
Correct. Work performance information provides details about the effectiveness of the stakeholder engagement process, such as the level of support and participation in the project.

Answer 17

b. Work performance information

Correct. Work performance information provides details about the effectiveness of the stakeholder engagement process, such as the level of support and participation in the project.

Question 18

18) Carlos is examining the stakeholder register for his project. He is preparing to develop his stakeholder management plan, but he is interested in determining the factors that can influence the Manage Stakeholder Engagement process. Which of the following can provide some information that will be beneficial to Carlos in this endeavor?
a. Historical information including lessons learned from other project.
b. Risk register
c. Project charter
d. Monte Carlo simulation
You Answered Correctly!
Correct. The best answer choice is A. Lessons learned and historical information can be beneficial on new projects and help in determining best practices for managing similar projects.

Answer 18

a. Historical information including lessons learned from other project.

Correct. The best answer choice is A. Lessons learned and historical information can be beneficial on new projects and help in determining best practices for managing similar projects.

Question 19

19) Jared has been asking for a faster network for the past 18 months. You are leading a project to upgrade the network to the latest technology. This will increase the speed and reliability. Which classification of stakeholder is Jared considered?

a. Leader
b. Neutral
c. High opportunity
d. Supportive

Answer 19

d. Supportive

Correct. Jared feels favorably about the project.

Question 20

20) A person who is internal or external to a team and who can affect a project is known as a(n)

a. Stakeholder
b. Manager
c. Employee
d. Decision maker

Answer 20

a. Stakeholder

Stakeholders are people who can affect (or who think they can affect) a project positively or negatively, or who can be affected by a project positively or negatively.

Question 21

21) You are assessing the amount of help each stakeholder will give you and the ability they have to steer the project. What type of vehicle should you use to record this information?

a. A stakeholder register
b. A stakeholder management strategy
c. A power/support grid
d. A power/salience grid
You Answered Correctly!
Correct. The amount of help a stakeholder can give you refers to whether a stakeholder is an advocate or resistor of your project; the ability to steer the project refers to the stakeholder’s power.

Answer 21

c. A power/support grid

Correct. The amount of help a stakeholder can give you refers to whether a stakeholder is an advocate or resistor of your project; the ability to steer the project refers to the stakeholder’s power.

Question 22

22) Which two enterprise environmental factors should you pay special attention to when developing your stakeholder management plan?
a. Organizational culture and politics
b. Politics and market environment
c. Organizational culture and lessons learned
d. Information from prior projects and politics
You Answered Correctly!
Correct. Organizational culture and politics both limit your options for managing stakeholders.

Answer 22

a. Organizational culture and politics

Correct. Organizational culture and politics both limit your options for managing stakeholders.

Question 23

23) Felix is just been assigned as project manager for a new municipal park improvement project. Several individuals from various organizations have been calling him with their concern about the impact this project will have on the city budget, the neighborhoods, and the environmental impact the planned fishing lake will have on the natural habitat of the resident wildlife in the surrounding area. Felix has made a list of the individuals and organizations that have expressed interest in the project. Which of the following defines what Felix is doing?
a. Manage stakeholder engagement
b. Identify stakeholders
c. Plan stakeholder management
d. Monitor and control project work
You Answered Correctly!
Correct. The best answer choice is B. The Identify Stakeholders process identifies those organizations and individuals who may be impacted by, or may have an impact or influence on the project.

Answer 23

b. Identify stakeholders

Correct. The best answer choice is B. The Identify Stakeholders process identifies those organizations and individuals who may be impacted by, or may have an impact or influence on the project.

Question 24

24) Duane is managing an IT project for a major producer of video game software. Because his company is a major player in the IT industry, its executives have strong relationships with its stakeholders. Duane’s sponsor has informed him that the stakeholders on his project show a great deal of interest in the project and its ultimate success. In order to manage the expectations of his stakeholders, Duane must manage them closely throughout the project life cycle. Because the project is currently in the Initiating phase, what should Duane do to prioritize the stakeholders based on their power and interest?
a. Perform stakeholder analysis
b. Update the stakeholder register
c. Use interpersonal skills to group stakeholders
d. Interview the stakeholders to determine the most powerful
You Answered Correctly!
Correct. The best answer choice is A. Because the project is in the Initiating phase, stakeholder analysis is a tool and technique in the Identify Stakeholders process that can be used to determine whose interests should be taken into account throughout the project.

Answer 24

a. Perform stakeholder analysis

Correct. The best answer choice is A. Because the project is in the Initiating phase, stakeholder analysis is a tool and technique in the Identify Stakeholders process that can be used to determine whose interests should be taken into account throughout the project.

Question 25

25) What type of stakeholder causes disruption throughout the duration of a project?

a. Neutral
b. Resistor
c. Advocate
d. Observer

Answer 25

b. Resistor

Correct. A resistor actively and vocally does not support your project.

Question 26

26) If a stakeholder energetically promotes and participates in a project, then that stakeholder is
a. Unaware
b. Supportive
c. Leading
d. Resistant
You Answered Correctly!
Correct. A leading stakeholder is actively engaged in promoting a project.

Answer 26

c. Leading

Correct. A leading stakeholder is actively engaged in promoting a project.

Question 27

27) Madeline is the project manager for a high‐end consumer camcorder manufacturer. Her company maintains good communication and strong relationships with its stakeholders. Madeline’s sponsor informs her that the stakeholders show a lot of interest in her project. In order to manage their expectations, Madeline needs to keep them engaged throughout the project life cycle. If Madeline’s project is currently in the initiating phase, what does she need to do in order to prioritize the stakeholders based on their interest in the project and their influence?
a. Perform stakeholder analysis
b. Utilize interpersonal skills
c. Have a meeting with the sponsor
d. Schedule a barbecue and invite the key stakeholders
You Answered Correctly!
Correct. The best answer choice is A because Madeline needs to perform a stakeholder analysis to determine their individual influence and interest and group them accordingly.

Answer 27

a. Perform stakeholder analysis

Correct. The best answer choice is A because Madeline needs to perform a stakeholder analysis to determine their individual influence and interest and group them accordingly.

Question 28

28) When two or more stakeholders have differing views on an aspect of a project, there is a(n)
a. Issue
b. Resolution
c. Redundancy
d. Input
You Answered Correctly!
Correct. An issue is a point or matter in question or in dispute, or a point or matter that is not settled and is under discussion or over which there are opposing views or disagreements.

Answer 28

a. Issue

Correct. An issue is a point or matter in question or in dispute, or a point or matter that is not settled and is under discussion or over which there are opposing views or disagreements.

Question 29

29) Carla is managing a large municipal improvement project with many stakeholders. She is in the process of becoming familiar with the influence, interest, and expectations of the various stakeholders in her project in order to create a stakeholder register that she will use to create her stakeholder management plan. Which of the following tools should Carla employ in order to get the best information and provide a logical method of interpreting it?
a. Stakeholder analysis matrix
b. Stakeholder influence grid
c. Issue log
d. Stakeholder register
You Answered Correctly!
Correct. The best answer choice is A. A stakeholder assessment strategy can be created and implemented using a stakeholder analysis matrix..

Answer 29

a. Stakeholder analysis matrix

Correct. The best answer choice is A. A stakeholder assessment strategy can be created and implemented using a stakeholder analysis matrix..

Question 30

30) Karen is holding a meeting with her project team. There have been a few situations regarding scheduling during the course of the project. Because all members of the project team are considered stakeholders, it is important to keep them engaged in the project and settle any disputes as they arise. In this situation, Connie has expressed her concern that a couple of her co‐workers have not been producing their work at a pace that will allow them to finish on time. Which of the following would be the most accurate term for Connie’s concern?
a. Issue
b. Constraint
c. Assumption
d. Problem
You Answered Correctly!
Correct. The best answer choice is A because Connie’s concern would be defined as an issue.

Answer 30

a. Issue

Correct. The best answer choice is A because Connie’s concern would be defined as an issue.

Question 31

31) A functional manager isn’t providing the resource support she promised. You are noting that she indicated support for the project, but it appears that she’s somewhat resistant. You need to take actions to get her to support your project. What process are you involved in?
a. Manage Communications
b. Control Communications
c. Manage Stakeholder Engagement
d. Control Stakeholder Engagement
You Answered Correctly!
Correct. Checking stakeholders’ level of engagement and taking action to encourage them to have the desired level of engagement is part of controlling their engagement.

Answer 31

d. Control Stakeholder Engagement

Correct. Checking stakeholders’ level of engagement and taking action to encourage them to have the desired level of engagement is part of controlling their engagement.

Question 32

32) Developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success is a process known as
a. Control stakeholder management
b. Plan Stakeholder management
c. Identify stakeholders
d. Project stakeholder management
You Answered Correctly!
Correct. Plan stakeholder management is a process that involves considering each component of a project management plan, reviewing the stakeholder register, assessing the organizational culture, reviewing lessons learned, and more, in order to develop appropriate management strategies to effectively engage stakeholders throughout the project life cycle.

Answer 32

b. Plan Stakeholder management

Correct. Plan stakeholder management is a process that involves considering each component of a project management plan, reviewing the stakeholder register, assessing the organizational culture, reviewing lessons learned, and more, in order to develop appropriate management strategies to effectively engage stakeholders throughout the project life cycle.

Question 33

33) Stakeholder analysis may be used to group stakeholders based on their active involvement and their ability to effect changes to the project activities. Which of the following grids illustrates these factors?

a. Power/influence grid
b. Power/interest grid
c. Influence/impact grid
d. Influence/interest grid
You Answered Correctly!
Correct. The best answer is C because the influence/impact grid shows the stakeholder active involvement and their ability to effect changes to the project activities.

Answer 33

c. Influence/impact grid

The best answer is C because the influence/impact grid shows the stakeholder active involvement and their ability to effect changes to the project activities.